my iphone is disabled i tried to hook it to itunes but nothing came uo

my computer doesnt recognize my device thats disabled Im at the pic on the phone that has the itunes logo and above it says suppoert.apple/iphone /restore what can i do to get this phone up and running again? ty Iphone 6


iPhone 6

Posted on Sep 21, 2022 2:15 PM

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3 replies

Sep 21, 2022 4:01 PM in response to colleenjt

If your device has iOS 15.2 or later installed, check out this link→How to reset your iPhone, iPad, or iPod touch when you forgot your passcode - Apple Support. Otherwise:

See this Apple support link→If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Or watch this companion video ⬇️


After restoring the phone using one of the methods above you can restore your most recent backup.

Sep 21, 2022 3:58 PM in response to colleenjt

colleenjt Said:

"my iphone is disabled i tried to hook it to itunes but nothing came uo: my computer doesnt recognize my device thats disabled Im at the pic on the phone that has the itunes logo and above it says suppoert.apple/iphone /restore what can i do to get this phone up and running again? ty Iphone 6"

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Getting a Computer to See an iPhone:


A. Perform Updates:

Update your computer, along with iTunes. You should have the most-recent update installed.


B. Disable or Uninstall Security Software:

If using Security Software, of sorts, then temporarily disable it, as it may be being blocked out from been used on the port. If using a Mac, uninstall the Security Software, as it just gets in the way on a Mac, and this is a pure example of how and why.


C. Try Another Computer:

Connect this to another computer, and see where things go from there.

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my iphone is disabled i tried to hook it to itunes but nothing came uo

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