How to fix my Studio Display stuck at the restore screen

My Studio Display doesn't work anymore. It shows the message: support.apple.com/display/restore and cant seem to get itself out of it. Its already running 15.5 and my mac studio is running OSX 12.6. The Mac Studio was running OSX 12.5 when the Studio Display stopped working.


What:

Boots to restore screen, tries to update but can't. Restore screen > update screen with three dots and text > single three dots > black screen > restore screen. This loop repeats after every reboot of the screen or when replugging the thunderbolt cable. Weird thing is: I am 99,9% sure I already installed 15.5 in early august, since it fixed the audio issues I was having during video-calls. There are no further updates since 15.5. Screen does get recognised when I check the thunderbolt connections: it clearly sees the Studio Display. But it doesn't recognise it as a display.


See the video I made about the problem:

https://youtu.be/Pkui29hPCKk


When:

My monitor gave the restore message out of nowhere when powering up after 2 weeks without power when we were on holiday.


Things we tried:

Tried unplugging every device from both the monitor and mac studio, waiting 2 minutes, plugging the power and thunderbolt cable back into my mac studio. Tried everything on the restore page. And tried different ports on the display. Apple support doesn't know what the problem could be. They told me to go to a store, which I will do when I have time.


My question:

Anyone have any more tips? Maybe a way to force an update? Since I don't have an update message/request on my mac, my guess is it cant finish "something that isn't available" in the first place.

Studio Display

Posted on Sep 15, 2022 08:08 AM

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Posted on Sep 22, 2022 04:32 AM

I have the same problem with you my friend. After hour of Greek Apple Support they told me to send my monitor to Apple repair center and also pay for that because my city is far away from the authorized repair centers. Do you still have the problem. I don't trust Apple anymore. Please provide me your solution if the problem solved.

I used to work with Dell monitor and they sent a technician on site to get the damaged monitor. And all that for a product of /10 of Apples price.


Apple if you hear .... your support in Greece sucks.

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Sep 22, 2022 04:32 AM in response to jochemfromveldhoven

I have the same problem with you my friend. After hour of Greek Apple Support they told me to send my monitor to Apple repair center and also pay for that because my city is far away from the authorized repair centers. Do you still have the problem. I don't trust Apple anymore. Please provide me your solution if the problem solved.

I used to work with Dell monitor and they sent a technician on site to get the damaged monitor. And all that for a product of /10 of Apples price.


Apple if you hear .... your support in Greece sucks.

Sep 22, 2022 08:11 AM in response to otsiou

I am sad to hear that you are facing the same issue. My monitor has been send to Apple for diagnostics and repair. I am currently waiting for results. It can be up to two weeks until I get my repaired monitor, or a replacement, back. Let's see how that goes.


I agree they should've offered you a free pickup at the very least. The display is wildly expensive and shouldn't malfunction like that, ever.

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How to fix my Studio Display stuck at the restore screen

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