when I’m watching a show in Apple TV+ on my firestick, the audio suddenly drops and I have to restart my device. Works for about 1min then stops again. Haven’t changed any settings and doesn’t happen on any other app. Was hoping someone knew what I can do, if anything, to remedy this?
thanks
Hello Sirstv,
Does this same issue happen when watching content in the Apple TV+ app on another device? Does it happen with all shows and content, or just specific content?
When the issue with the audio happens, do you also experience an issue with the video?
The following page explains what to do if you experience issues watching or streaming content: If you can't watch or stream movies and TV shows in the Apple TV app
If the video quality is bad or it stops playing
1. If multiple people on your network are using the internet, your connection speed might slow down. Ask them to temporarily pause their internet activities.
2. If you're using a smart TV or streaming device, turn it off and back on again. If you're using an Apple device, restart it.
3. Tap or click the download button to try downloading the movie or TV show instead.*
If you continue to experience an issue, or the issue happens with certain content, please check out the "Still need help?" part of the above link:
Still need help?
If you still can't play movies or TV shows, you can go to reportaproblem.apple.com and request a refund.
If you can't stream movies or TV shows in apps that you downloaded from the App Store, you can contact the app developer.
Thanks!
Sound goes off in Apple TV+ app
