I have a 4k HDR tv with fast HDMI cables but the Apple TV does not recognise this. Anyone know how to fix this problem.
Try restarting the Apple TV. Unplug it for 10 seconds from power then plug it back in and see if the features now work.
Also check your TV settings, and make sure it is not set to limit input resolutions in any way. It's possible some setting on the TV may be preventing the 60Hz option.
What do you mean by "does not recognize this". What are you expecting to see?
The Apple TV won't tell you there's any particular cable connected to it.
If correct cables are used and the connected TV supports certain features that need those cables, then they will be enabled. Things like Dolby Vision, or HDR10+ etc...
Also, provide the model number under Settings->General->About->Model
So when I go into audio visual setting and select, 4k HDR 60HZ and then select try it now it alway reverts back and says check your tv supports this. This is also the case for chroma which suggests I have fast HDMI cables.
Does your TV support that?
What TV make and model do you have exactly?
Yeah its 4K HDR 100hz. it’s a Sony Bravia KD-55XF8796
cheers I’ll give that a go. 👍
All sorted, out of the 4 HDMI ports only 2 of them support the highest quality inputs. Switched cables and the tv accepted 4k HDR from the Apple TV box.
Apple TV 4k
