Why is my Face ID not working after I have updated my iPhone?

Why is my Face ID not working after I have updated it


[Re-Titled by Moderator]

iPhone X, iOS 15

Posted on Jun 26, 2022 12:50 AM

Reply
Question marked as Top-ranking reply

Posted on Jun 26, 2022 06:33 AM

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

1 reply
Question marked as Top-ranking reply

Jun 26, 2022 06:33 AM in response to obani208

According to Apple:

Using diagnostics available in iOS 14.6 or later, Apple has detected an issue with your TrueDepth camera that might cause it to not function as expected. The TrueDepth camera contains lasers, which might be disabled for safety reasons if the device malfunctions or is damaged. This won't prevent you from using your iPhone or iPad, but until your iPhone or iPad is updated or serviced, you might not be able to use Face ID, Animoji, Memoji, and some other features that use the front camera.


As a result, I recommend service.


Service Checklist:



Click ▶︎ Start a Service Request. ⚛️



Need more help?



Click ▶︎ Check Repair Status.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why is my Face ID not working after I have updated my iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.