You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

face id not working

my face id has never worked on my iPhone x, I've tried a lot of fixes that didn't fix the problem I've even factory reset the phone. please help.

iPhone X, iOS 15

Posted on Dec 20, 2021 3:58 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 20, 2021 4:08 PM

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 

1 reply
Question marked as Top-ranking reply

Dec 20, 2021 4:08 PM in response to nökkvi226

If your Face ID is not working, see this, If Face ID isn't working on your iPhone or iPad Pro - Apple Support and this If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support. If neither help, then use the Get Support link at the top of the page here to contact Apple Support for service, or make a Genius Bar appointment at your nearest Apple Store. 

face id not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.