You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Fauri Author

Level 1

8 points

I cannot sync my iPhone and iPad to my iMac because Itunes does not recognize them

Who can help me to fix it? I am unable to update my HighSierra. Whenever I try to update to Catalina I receive a mesage saying that my iMac does not support it. And my iTunes a few weeks ago started to not recognize my external devices. I tried many ways but the problem is still there.

iMac 27″, macOS 10.13

Posted on Oct 3, 2020 8:21 AM

Top-ranking reply

turingtest2

Level 10

274,101 points

Posted on Oct 3, 2020 9:42 AM

For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.

Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:

/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources

Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.

tt2

View in context

I cannot sync my iPhone and iPad to my iMac because Itunes does not recognize them

Similar questions