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Data volume on backup not visible on desktop

My MacBook Pro (2015) was crashing several times a day, so I backed it up using both a clone app as well as Time Machine, then took it into Apple. They erased the 2TB SSD and installed a new system - Catalina 10.15.5 - and told me to reinstall the files and apps one by one from the backups. Problem is the backups contained the corrupted version of Catalina so I can't boot from the clone. I had a lot of emails stored in folders under the On My Mac section of Mail. I can't find them now. The Time Machine backup doesn't show me these folders, and the clone's data volume is not showing up on the desktop. Any suggestions ?

Powerbook

Posted on Jul 14, 2020 08:23 PM

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Top-ranking reply

Community Specialist

Posted on Jul 18, 2020 11:18 AM

Hey galeu,

Thank you for using Apple Support Communities!

We see from your post that you're having trouble with the backup on Time Machine not showing data you need. We'd like to help out.

Try the steps here:

If Time Machine on your Mac can’t find your backup disk - Apple Support

Cheers!

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2 replies

Top-ranking reply

Community Specialist

Jul 18, 2020 11:18 AM in response to galeu

Hey galeu,

Thank you for using Apple Support Communities!

We see from your post that you're having trouble with the backup on Time Machine not showing data you need. We'd like to help out.

Try the steps here:

If Time Machine on your Mac can’t find your backup disk - Apple Support

Cheers!

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Level 1

15 points

Jul 18, 2020 02:46 PM in response to chris_g1

Thanks Chris_g1. I tried again, but the corrupted version of Time Machine on my backup disk does not want to go back anywhere from the present in Mail. Not to worry, Dave from Shirt Pocket (SuperDuper!) helped me to rescue the Mail files from "On My Mac", and they are now on my Desktop as mbox folders.

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Data volume on backup not visible on desktop

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