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i try to download stuff in the app store but it says payment failed then when i try to remove the card it says active subscription what is the active subscription

iPhone XR, iOS 13

Posted on Jun 6, 2020 05:07 PM

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failed payment method So basically for months i haven’t been able to download any apps because of my failed payment information i put in my cvv and it still says failed or when i try to remove the payment method it doesn’t let me or it says there is an active subscription on this device and i don’t know what to do i just wanna be able to download my apps regularly again without interruptions please respond and help.
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I have a “ There’s a Billing problem” whenever I download apps So I’ve been having this issue for YEARS. I get an error saying “there’s a billing issue” and when I fix it… it waits for a. Few seconds and TAKES ME BACK SAYING THE SAME THING. Help me please I've also been having an issue saying “there’s an active subscription” BUT WHEN I CHECK THERE IS NO ACTIVE SUBCRITION and NEITHER HAVE I BEEN GETTING CHARGED!! What is this?? I can’t download apps nor update for them. there’s a app I payed for and I can’t even update it because of this glitch. AND ALSO WHEN I REMOVE THE INVALID CARD, THE APP WONT STOP ADDING IT BACK!! [Edited by Moderator]
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payment method failed Need help, I have failed payment methoand, but I cant remove or add new payment method due to an active subscription. I already canceled the subscription but its status is still active until expires date. Currently, I cant update any apps on app store neither purchase new subscription. Thank you.
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2 replies

Eric Root

Level 10

685,113 points

Jun 6, 2020 05:10 PM in response to sheniah19

You need to add a different credit card.

See the Apple Support article(s) below.

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store.

If necessary, contact iTunes Support. See the Apple Support articles below for contact information.

iTunes Support – world wide

Apple Support schedule phone call

zinacef

Level 10

88,714 points

Jun 6, 2020 05:10 PM in response to sheniah19

See -- If you can't remove your last payment method or use no payment method with your Apple ID - Apple Support.

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