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Software Update

I don't know how to fix this whenever I try to update my MacBook;

This update is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled.

Any help?

iMac 27", macOS 10.13

Posted on Oct 24, 2019 4:05 AM

Top-ranking reply

Eric Root

Level 10

684,627 points

Posted on Oct 24, 2019 5:49 AM

Is this a used computer that you got from someone else? Did the former owner erase the computer and set it up again? If not, you need to do that to make it 'your' computer. Start with step 6.

Selling old Mac (4) Apple support

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Software Update

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