My macbook will not allow me to update manually

I keep getting this message

"This redownload is not available for this Apple ID either because it was bought by a different user or the item was refunded or cancelled."

MacBook Pro 13″, OS X 10.11

Posted on Aug 16, 2021 06:47 PM

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Question marked as Top-ranking reply

Posted on Aug 17, 2021 01:59 AM

User wrote " not available for this Apple ID either because it was bought by a different user " Have you used another User ID Before. Item purchased from the Apple Store are associated with a Specific Apple ID and can not be re-downloaded using another Apple ID

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My macbook will not allow me to update manually

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