How to remove Activation Lock on iPhone purchased from an Apple authorized store in Vietnam?

I bought an Iphone 17 from an Apple authorized store in Vietnam in October 2025. A few days ago, specifically on December 1, due to my ignorance, I accidentally logged in a public apple id to my device. As a result, my device was activated Activation Lock (My screen showed Iphone Locked to owner).

Then I submitted a complaint via: https://alsupport.apple.com, I correctly selected the For a personally owned device section, I filled in all the information along with the proof invoice with the serial number of the device written on it. After waiting for about 2 days, I received a rejection from Apple, saying that they would not be able to consider additional requests or documents related to this device.

What should I do now?




[Re-Titled by Moderator]

Original Title: Activation lock request denied

iPhone X, iOS 16

Posted on Dec 3, 2025 7:29 AM

Reply
28 replies

Dec 3, 2025 8:39 AM in response to DuyTheVietnameseGuy

Re: “What should I do now?”


Learn from this and don’t fall for the same scam after you get your next phone. Whether the scammer claims that they just need to use your phone for a short time, or they tell you that you can get stuff that normally would not be available to you by logging into their account, these blackmail scams all end the same way.

Dec 3, 2025 9:23 AM in response to DuyTheVietnameseGuy

Re: “I thought that, if my phone is in Lost mode, the screen should showing something like a messages, or phone number?”


The Lost Mode screen doesn’t need to show anything other than “Locked to Owner” and a deliberately obscured Apple ID. Anything else is at the discretion of the person who put it into that mode.


You’ve already lost the phone, whether the scammers ever contact you with information on how to pay blackmail, or not.

How to remove Activation Lock on iPhone purchased from an Apple authorized store in Vietnam?

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