How to remove Activation Lock on iPhone purchased from an Apple authorized store in Vietnam?

DuyTheVietnameseGuy wrote:

Due to lack of knowledge, and I needed to download some software that had been removed from the apple store (I used it a lot in the past so I wanted to download it again), I found some shared apple IDs online and stupidly logged in with that account.

That was a really really really bad decision. We see this happening a lot in other countries too. But you did this. And ONLY Apple can help you, if you provide acceptable documentation, which meets their requirements. If Apple denies your request, you can try to appeal, but Apple is the final arbiter and there's absolutely nothing anyone on this user to user only forum can do to help you. We aren't Apple. We can't change Apple's requirements for Account issues in any way, shape or form.

I suspect this isn't going to end well for you and you likely now own a useless phone you can't use again. It's unfortunate, but in the scheme of life mistakes, this isn't a life altering mistake, so you can be thankful for that.

Hello~ I will reiterate what has already been stated here… your own words “I accidentally logged in a public apple id to my device.” This action has rendered your iPhone useless. It now belongs to whoever the “public Apple ID” belongs to now. If you have been denied assistance by both Apple and the company that you bought this device from then…that’s it. Nothing more that you nor anyone else can do.

~Katana-San~

And your request was rejected.

There is nothing more you can do.

I'm not going to argue with you about it. We are users just like you. We are not Apple. Apple told you they will not unlock it. We can't alter reality.

Re: “The store didn't sell it in that condition. The OP fell for a scam and logged into what they referred to as a "public Apple ID".”

After which the scammer no doubt put the phone into Lost Mode. If the phone was in that mode, Apple would probably have rejected even an Activation Lock support request accompanied by proof of purchase from Apple or an Apple Authorized Reseller.

Did you already contact the store where you bought the iPhone?

No. There is no way.

The device is activation locked to an account that is not yours.

Apple will NOT remove that lock.

The phone is useless.

If it was an Apple authorized store they should not have sold it to you in that condition. Return it to them.

My thought is that this was not actually an Apple authorized store if Apple is now refusing the receipt.

Okay, it’s not often that there’s an unfamiliar variation of Activation Lock posted around here.

Could you explain how you logged into a “public” Apple Account, and what a “public” Apple Account is?

As for regaining ownership, you’ve lost ownership of this device, and your receipts are somehow inadequate.

Which I would suspect all ties back to whatever this “public” Apple Account might involve, or maybe the receipts.

And as was correctly mentioned earlier, the store would be your remaining recourse.

Is the iPhone in lost mode, as would be common with the “use my Apple Account” or “prove it works” scams?

If so, it’s bricked, and you can either pay the ransom, or move on.

You can report the scam to local police if that’s an option for you, but they’re not likely able to resolve this.

You don't. You fell for a scam. There is no such thing as a "public Apple ID".

Toss it in the recycle bin at your local electronics store and buy a new phone. That one is useless.

The store didn't sell it in that condition. The OP fell for a scam and logged into what they referred to as a "public Apple ID".

They are well and truly hosed at this point.

DuyTheVietnameseGuy wrote:

No i'm sure it is not in lost mode, it only show "iphone locked to owner "

Because for account ownership, you re no longer the owner.