User profile for user: GatorApples
GatorApples Author
User level: Level 1
18 points

Unexpected high charge for iCloud storage plan despite opting for 50 GB at $0.99

I opted for a 50 GB iCloud storage plan @$0.99/mon and regularly get billed for that. Last bill from Apple was $26.00 but NO description as to what it was all about. I challenged the charge and got a credit. Now I get a notice that my 50GB plan requires payment. I did not sign up for any plan requiring $26. A 1 yr pre-pay might be $11.82. If Apple bills me via PayPal or a credit card why isnt the reason published so I don't waste my time with this stuff?! Ray



[Re-Titled by Moderator]

Original Title: iCloud storage plan issue

iPhone 12 mini, iOS 18

Posted on Jun 12, 2025 01:57 PM

Reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
User level: Level 10
214,483 points

Posted on Jun 12, 2025 02:15 PM

  1. Apple will never disclose the reason for charge directly in the charge description on your card statement, precisely to avoid confusing. If it says "apple.com/bill" it comes form Apple.
  2. To identify charges, see the following support document. click here ➜ Get help with charges from apple.com/bill - Apple Support. You can always verify charges on your account or at https://reportaproblem.apple.com
  3. If you blocked a charge from your banks side, then all subsequent charges would also be blocked and that means your Apple account is now in bad standing. If you see an unknown charge from Apple verify with Apple before blocking it through your bank as that always causes more issues than it solves.
  4. You will now regardless have to re-verify your payment method on your account, and allow any pending charges to go through before your account is in good standing again and your iCloud storage can be re-instated.
  5. Once the charge has been successfully processed, you can request a refund for it, if you still do not recognize it after verifying it as described above. It's unlikely a random unauthorized charge happened, as charges from apple require your acceptance and biometric verification through Face ID or Touch ID before they are processed.


View in context

Similar questions

1 reply
Question marked as Top-ranking reply
User profile for user: Phil0124
Phil0124
User level: Level 10
214,483 points

Jun 12, 2025 02:15 PM in response to GatorApples

  1. Apple will never disclose the reason for charge directly in the charge description on your card statement, precisely to avoid confusing. If it says "apple.com/bill" it comes form Apple.
  2. To identify charges, see the following support document. click here ➜ Get help with charges from apple.com/bill - Apple Support. You can always verify charges on your account or at https://reportaproblem.apple.com
  3. If you blocked a charge from your banks side, then all subsequent charges would also be blocked and that means your Apple account is now in bad standing. If you see an unknown charge from Apple verify with Apple before blocking it through your bank as that always causes more issues than it solves.
  4. You will now regardless have to re-verify your payment method on your account, and allow any pending charges to go through before your account is in good standing again and your iCloud storage can be re-instated.
  5. Once the charge has been successfully processed, you can request a refund for it, if you still do not recognize it after verifying it as described above. It's unlikely a random unauthorized charge happened, as charges from apple require your acceptance and biometric verification through Face ID or Touch ID before they are processed.


Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unexpected high charge for iCloud storage plan despite opting for 50 GB at $0.99

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up