How do I fix Mail freezing after iOS 18.5 update on iPhone 13 Pro Max?

Since I did the 18.5 update the phone freezes everytime I open mail, it’s ridiculous I have to keep restarting the phone, my wife has the exact same issue, I have a IPhone 13 Pro Max and wife has a 13 pro


any advice would be welcome


[Re-Titled by Moderator]

Original Title : emails freezing 2025

Posted on Jun 4, 2025 11:20 AM

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Question marked as Top-ranking reply

Posted on Jun 4, 2025 10:36 PM

I'm having the same issue and finding no answers at all. This just started today, 4 June 2025. Everything was working fine until this morning. I've had to restart my phone three times just to look at email. Highly frustrating.


Would love someone at Apple to take note of this issue and fix it.

193 replies

Jun 5, 2025 02:51 PM in response to CPFC89

Apple, how in the **** do you screw up something as fundamental as the mail app??? My wife and I have different model iPhones and the mail app is frozen on both! Combine the malfunctioning of basic applications with the fact that Apple hasn’t innovated in over a decade, and one wonders what’s wrong with leadership at the company. Epic fail.

Jun 5, 2025 04:09 PM in response to CPFC89

I’ve also had this issue several times on my iPhone 15 since updating to iOS 18.5. Mail app shows me a blank screen, or freezes and won’t respond at all. Force close doesn’t help, I have to restart my phone. It’s a big PITA, because I use the phone for my work correspondence and it is a waste of time having to restart my phone repeatedly. Apple needs to release a fix for this ASAP.

Jun 6, 2025 08:42 AM in response to CPFC89

Same issue. Began couple days ago. It is an Apple problem that as if today’s call to support is “resolved” but it certainly is NOT. Guy ssn reboot your phone to get it working again. That only lasts a couple hours. I deleted the mail app and reinstalled which worked for about 30 hours and then the same problem arise. Although mail notifications are enabled, I do not receive them even after rebooting and deleting and reinstalling the app. I called several times about this issue and not until this morning disks a rep sheet me to the Apple problem! Engineering gas to work on it. Who knows when it will be resolved. In the meantime I am using the outlook app.

Jun 6, 2025 10:20 AM in response to CPFC89

I am also having the same issue and I'm extremely frustrated. I have an iphone 13 pro max and it is annoying when I can't get my work emails that are time sensitive. This just started after this update. I was wondering if Apple is pulling a fast one to get people to move to a new phone. I have seen it happen before. I have done all of the things suggested to fix this and it just keeps happening.


Apple please do something now! We pay too much for this nonsense.

Jun 6, 2025 01:04 PM in response to Eliajah74

It is an Apple issue. You can reboot your phone and it will work for a while. It will reoccur in a couple of hours. I deleted the email app and reinstalled. This procedure lasted about 30 hours. I called support today. I was told the issue was resolved yesterday. NOT. I do not receive mail notifications now although I am receiving emails. Luckily, I gave the ms outlook app to depend on right now. I will give it another couple if days. If these nail issues are not resolved, I was instructed to call support back with my case number. I was told to ask for senior support. Very frustrating.

How do I fix Mail freezing after iOS 18.5 update on iPhone 13 Pro Max?

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