How do I fix Mail freezing after iOS 18.5 update on iPhone 13 Pro Max?

I am having the mail app freezing issue since yesterday June 4, 2025. I have an iPhone 12 Pro Max with 256GB. The only thing which works is restarting the iPhone. My wife is also having the same problem on an identical phone today.

How do we make Apple aware of this issue?

@wacwacextreme – Was having same issue. Spoke with support and they advised to do a force restart of device. For my iPhone 13 Pro that’s a quick press volume up, then quick press volume down, then hold power off until Apple logo appears then let go. After restart mail work g fine - been 4 hours. Hope works for you guys too 😀

This worked for me too. So far so good after a few hours.

O thank goodness, it's not just me. I'm so frustrated, you're right, it's after the IOS 18.5 upgrade. I can open my Email App but either I see a white screen - or - I'll see my Inbox with no messages in it, and the screen is frozen so I can't go anywhere. I have to keep restarting my iPhone14 to be able to see my email and have the phone recognize what I am selecting. Please fix this Apple, this is painful.

As this is just a "community forum", do we know if a formal "bug report" has been reported to Apple that we can follow?

I’m having same issue and it started after I upgraded iOS to 18.5. I can’t even read my email. The mail app on my Apple iPad works fine. That is what I’m using now until Apple resolves issue

Same thing here! I thought it was just my phone…..until I searched for answers! Hard to work on the go, when I can’t get into my emails!

This is also happening on my Iphone 11. I even tried leaving the phone off for several hours, then rebooting. This did not help, it froze again about 5 min after I rebooted it. Is there some way to go back to version 18.4? It was working fine then.

Me too iPhone 14, OS 18.5, June 4 mail app freezing, resolved by reboot.

Not only freezes but it also does not show the number of unread Messages on its icon.

It would appear I also have some users experiencing the same... however I'm curious... what mail platforms are you experiencing this with... Gmail, iCloud.com, Hotmail, Exchange? My users are using Exchange & hotmail. They too are running 18.5 but its across multiple lines of iPhones however they appear to be the Pro models that are affected.

Same here on iPhone 12 Pro Max. Yesterday morning I checked my mail and was surprised to have no new work mail. About an hour later it finally updated. Now it just hangs when I try to go into a mailbox. Ten minutes and if still hasn’t updated and is basically frozen. Often when I open Mail it’s just a white screen. If I go to switch apps then the mail reappears, but is still frozen checking for mail. I have three different mailboxes and they all behave the same.

I hope Apple release a bug fix soon!

Hi all,

I'm not sure if this suggestion has been offered:

TURN ON: Limit IPTracking in iPhone WIFI Settings.

Settings / WIFI / (your network) / (i) The info icon in a circle - Select that and TURN ON Limit IP Address Tracking

After testing ok I did power iPhone off for a few mins then powered up. Device stable since around 00:30 last night.

This has worked for me.

iPhone11 iOS18.5

Yeah, it’s not a solution, but I think people upvote those kinds of comments because they’re just relieved or confirming that someone else is having the same problem. It’s less about an "answer" and more about "yep, same here." Not always super helpful, but pretty common in forums & message boards.

As for people testing and not reporting back... your emotional disposition is totally fair to want that but not everyone thinks to circle back after their issue is fixed... lives are busy, obligations can be random, some people are just not about helping the community or they might try something and just move on. Doesn’t mean the advice didn’t help, just that a lot of folks read and bounce unfortunately. Its the internet.

As for repeated comments & questions... that’s always going to happen in bigger threads. Some people find the post via a google search or jump to the end without reading through the original post since that would require reading 30+ individual comments. A little annoying I know but... kind of just how the cookie crumbles in community post.

As for the possible fixes... honestly, big thanks for sharing it. Even if it feels like no one’s listening to the previous post, odds are good that someone quietly tried it and it worked for them. You might not always get a “thanks” but the help still matters. Those who work in helpdesk know what I mean. I’d just say yeah, the noise can be annoying, but don’t let it take away from the fact that you or anyone else posted something that was helpful to even 1 user. No need to be so aggressive about it but thanks for your reply anyway @fittleworth-UK

Yet another user here to add my voice. This is very frustrating. Freezes, won't unfreeze after killing the app (multiple times). Restarts fix it, but only for a short time. VPN off, same as VPN on, no change. Wifi or 5g, no change.

christyfromportland wrote:

Apple - we need a patch!!!!! Or take us back to 18.

Apple doesn't read here in this user-to-user forum for feedback or suggestions. You can, however, let them know your thoughts here:

Product Feedback - Apple