Level 1

45 points

Mail app is not working on my iPhone 15 after iOS 18.5 update

My mail app no longer works after the iOS18.5 update. I uninstalled and re-installed and it attempts to open (blank white screen) and crashes every time. Was this intentional? Does Apple know that I use my phone for business and this is crippling? Why don't they test these updates before releasing and costing me a lot of money? iPhone 15 running iOS 18.5

[Re-Titled by Moderator]

Original Title: Mail no longer works iOS18.5 even after re-install

iPhone 14, iOS 18

Posted on Jun 4, 2025 06:13 AM

Top-ranking reply

danellem

Level 1

23 points

Posted on Jun 5, 2025 11:20 AM

Mine either gives a white screen with no text at all, or shows the 'All inboxes' with the rest all white screen.

It can look like that for minutes, even after exiting and restarting the Mail app.

Sometimes it is better after a reboot of the phone, but usually not.

It started last week for me. I think I updated a while before that.

Thanks

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40 replies

dysfun2

Level 1

12 points

Jun 6, 2025 01:49 PM in response to Hevytrain

I am having the same issue since update. Stupid updates. ;-)

no email is very frustrating. I hope they can fix it quickly.

Jun 8, 2025 05:39 AM in response to Hevytrain

I am having a different issue, also hit after 18.5, anyone else having this issue?

Grogar01

Level 1

44 points

Jun 8, 2025 03:13 PM in response to Hevytrain

I hope Apple is listening and will get the this fixed asap.

DeeTee_

Level 1

8 points

Jun 8, 2025 03:32 PM in response to emielfromvinkeveen

This worked for me right away.

Jun 8, 2025 06:10 PM in response to Kristen LL

In response to my "airplane mode" attempts. The fix is brief! I had to repeat this several times today.

GSHE

Level 1

14 points

Jun 8, 2025 07:00 PM in response to emielfromvinkeveen

Worked for about 6 hours, then Mail stopped working again.

Jun 8, 2025 08:57 PM in response to Grogar01

Good luck! Hope things are still working!

Jun 9, 2025 08:40 AM in response to BAYRAYRAMROD

This is terrible, this really destroys my confidence in Apple as a vendor.

SHebble1

Level 1

8 points

Jun 9, 2025 01:57 PM in response to Hevytrain

Same with my IPhone 12. White screen.

Grogar01

Level 1

44 points

Jun 10, 2025 08:26 AM in response to Grogar01

unfortunately, my email locked up again, which I had to power off power on to get it to work again. So all the steps I tried Are not successful.

Apple needs to get the problem resolved.

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Mail app is not working on my iPhone 15 after iOS 18.5 update