I bought my husband a brand new ipod shuffle 4th gen for his birthday.
It showed no problem on my itunes app on my laptop, so I loaded it with music for a surprise.
BUT although its never been used it wont charge (stays amber) and won't play any of the music uploaded on to it.
I bought it from a private buyer. I tried to contact them to send it back but got no response. I'm really disappointed.
Are you sure that you have uploaded music to it? Checking "in iTunes" can be misleading.
Once you have disconnected the iPod from iTunes can you see the music listed on the iPod? If you can, what happens when you try to play it, are there any error messages? If there is no music listed, then that suggests that whichever method you used to add the music from your iTunes Library didn't work.
One thing to note is that you cannot add music from an Apple Music subscription to an iPod shuffle. You can only add music that is actually in your iTunes Library, such as music copied from CDs, or purchased from the iTunes Store, Amazon or other online stores.
Hi, thank you for your reply. As it is a gen 4, there’s no display to see after disconnecting it.
All the tunes are from my existing library. This is my 5th or 6th iPod shuffle over the years and I’ve never had this problem before. So I’m completely at a loss what to try next.
Brand New Ipod Shuffle shows on Itunes but won't charge or play
