Personal Voice create button greyed out after 3 attempts on my iPhone 15 Pro

Hi.

I tried to record a personal voice, but I wasn't able to finish it all. Assuming I could pause and come back later I exited the app. When I came back later, I could only start creating a new Personal Voice, but my previous partial recording was not there to select. Long story short, I tried it 3 times and now I can't start recording another one, because the button is greyed out.

How can I "reset" my previous attempts, or maybe is there a way to access them anywhere else?

I have already restarted my iPhone multiple times. I do have an iPhone 15 Pro.

[Re-Titled by Moderator]

iPhone 15 Pro

Posted on May 22, 2025 1:15 PM

Top-ranking reply

marcbybron Author

Level 1

45 points

Posted on Jun 5, 2025 2:16 PM

I spent an hour on the phone with Apple today, and we tried multiple things. First I was asked to do a re-install of iOS (without deleting everything). That didn't work. So the issue was escalated to the engineering team.

While I am waiting for a response, I thought I could try the nuclear option: Erase all Content and Settings and reinstall iOS on my empty iPhone.

And voila, I am able to start the creating a voice process again. I didn't want to go that route, but I thought because I had already had deleted my settings (including all my apple pay cards), I could do it all fresh.

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Personal Voice create button greyed out after 3 attempts on my iPhone 15 Pro

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