iOS 18.5 Mail app stuck on loading screen when forwarding or replying to emails with images in Microsoft 365 accounts

Having same issue. When I try to open mail app, greeted with a blank white screen. Need to force close the app and reopen several times before it works. Most of the time I'll need to reboot the phone.

iPhone 12 Pro Max 256gb

iOS 18.5

Getting something very similar myself but with a few differences. Apple Mail will open and display the inbox. Sometimes some emails are missing (it shows a blank entry where an email should be). Additionally tapping an email does nothing, in fact the whole mail app becomes unresponsive. Going back to the Home Screen then Closing the app doesn’t fix it either, so the only way round it is to reboot the phone after which mail seems to be alright for a little while.

Same. Super annoying that apple is ignoring this massive issue

same. Following.

Since 18.5 (iPhone 14Pro), when I launch the Mail app, it just sits there with a white screen. Locking up my phone from any other input. Notifications continue to appear along the top, but nothing else until the Mail app crashes and disappears. I try to relaunch the Mail app, same behavior. Eventually, after some resters, I can get into the Mail app but it is molasses slow until I just give up.

same. Following.

I have exactly the same issue since updating to iOS 18.5. A restart temporarily fixes the issue but not for long. iPhone 14 Pro user.

i have yahoo mail (accessed via phone Mail settings not App) & it too is freezing. Plus when I open box sometimes the page is blank, all mail is missing. I can stop it by turning the phone on & off but within a few sessions of checking Mail it does it again. Only started after 18.5 update.

I have exactly the same issue. Had to re boot 4-5 times daily since update to 18.5. If anyone has a fix I would love to know. This is super frustrating!

Similar Problem here since a few days. I have an IMAP and an Exchange Account.

After opening the Mail App the App freezes after the First Input, eg opening a folder.

Both Accounts work nicely with any other Client.

*** Workaround ***

Hi guys, I contacted my local Apple Support and they provided a workaround that fixed this issue on my iPhone:

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

You might want to give it a try...

Same here. Mail App shows a white screen, restarting the app does not help. iPhone14 with iOS18.5

Also had this issue but after a hard reset has worked fine since.

tap the volume up button then down button then press and hold the side (lock) button until it shows the apple logo. Don’t let go until you say the logo no matter what comes up!

Also with imap accounts. Tried removing and setting the accounts again... nothing. Two different accounts from different providers. Two different iPhones... same problem

I had to reinstall my 2 gmail accounts several times and a IMAP mail account. One gmail account is working correctly at this time. The second gmail account brings up a screen to select the appropriate server each time I attempt to send an email. The IMAP account is working.

No, Apple does not come here for information. This is strictly user to user. If you wish to have Apple be aware you are experiencing an issue, you need to either contact Apple Support, or use the Feedback link, Product Feedback - Apple Apple needs to be made aware before they can work on something.