How do I resolve the Mac Utility screen issue on a used iMac?

I bought an iMac from somebody off of facebook and it is on the Mac Utility screen i don't know what to do.




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Earlier displays & monitors

Posted on May 11, 2025 1:10 PM

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Question marked as Top-ranking reply

Posted on May 11, 2025 4:15 PM

This is what the seller should have done before transferring the Mac to you:

What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


You'll want to attempt to reinstall macOS.

How to reinstall macOS - Apple Support


For future reference, never buy a used Mac from an unknown source. Very often the computer is not properly prepared and you can easily end up spending money on a brick. Apple devices have strong anti-theft protections that may render them absolutely useless. Buy your Apple devices only from Apple itself or reputable resellers.

Certified Refurbished Products - Apple


1 reply
Question marked as Top-ranking reply

May 11, 2025 4:15 PM in response to Brodacle

This is what the seller should have done before transferring the Mac to you:

What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


You'll want to attempt to reinstall macOS.

How to reinstall macOS - Apple Support


For future reference, never buy a used Mac from an unknown source. Very often the computer is not properly prepared and you can easily end up spending money on a brick. Apple devices have strong anti-theft protections that may render them absolutely useless. Buy your Apple devices only from Apple itself or reputable resellers.

Certified Refurbished Products - Apple


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How do I resolve the Mac Utility screen issue on a used iMac?

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