Hola, tengo un 5S con un Apple ID que tiene un correo que ya no es el vigente. Necesito borrarla y me da error. Hello, I have a 5S with an Apple ID that has an email that is no longer the current one. I need to delete it and it gives me an error.

La cuenta es de una amiga que me dejó el teléfono antes de irse del país pero ella le cambió el correo antes de irse, cuando lo hizo el 5S estaba apagado en una gaveta, cambió el correo porque olvidó su contraseña (la del correo no la del Apple ID con ese correo). Ahora cuando le intento borrar la cuenta me dice que Apple ID no es válido y no me acepta la contraseña que tenía cuando usaba ese correo para su Apple ID. Que debo hacer?

The account is from a friend who left me the phone before leaving to another country but she changed the email before leaving, when she did the 5S it was off in a drawer, she changed the email because she forgot her password (the one of the email not the one of the Apple ID with that email). Now when I try to delete the account, it tells me that Apple ID is not valid and does not accept the password I had when he used that email for his Apple ID. What should I do?

iPhone 13

Posted on May 3, 2025 04:31 PM

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3 replies

May 4, 2025 02:27 AM in response to misaki165

Apple ID and Activation Lock


iCloud uses Apple ID credentials.


If you do not remember the Apple ID Password then follow the steps given in this Apple Article -> If you forgot your Apple ID password - Apple Support


If you do not remember the Apple ID then follow the steps given in this Apple Article -> If you forgot your Apple ID - Apple Support



If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support


Learn how to remove a device from a previous owner's account.


If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.




May 3, 2025 04:56 PM in response to misaki165

Por si acaso, ella evidentemente está usando otro teléfono con su Apple ID actualizado con su nuevo email, de hecho en ese nuevo teléfono es que hicimos los cambios del correo en su Apple ID.

Just in case, she's obviously using another phone with her Apple ID updated with the new email, in fact we made the changes about the Apple ID email in her new phone.

May 3, 2025 08:13 PM in response to misaki165

‼️‼️‼️‼️⚠️⚠️⚠️⚠️⚠️‼️‼️‼️‼️

Ya logré borrar su cuenta y poner la mía, lo que tenía que hacer era poner su nueva contraseña, primero la inicié nuevamente y después la borré

I managed to delete their account and set up mine. What I needed to do was enter their new password, I first logged in again and then deleted it.

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Hola, tengo un 5S con un Apple ID que tiene un correo que ya no es el vigente. Necesito borrarla y me da error. Hello, I have a 5S with an Apple ID that has an email that is no longer the current one. I need to delete it and it gives me an error.

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