U2725QE USB hub recognized as 2.0 when connected to MacBook Pro

Hello, I have a the Dell UltraSharp 27 4K Thunderbolt Hub Monitor U2725QE that's connected via Thunderbolt cable (the one that was delivered with the monitor) to MacBook Pro M1 Pro running MacOS 15.4. 

Display works great without any problems at 4K 120Hz however USB hub and devices connected to monitor are sometimes recognized as USB 2.0 protocol, even though monitor is properly connected as USB4/Thunderbolt device. Even the Ethernet network adapter that's built into monitor is using 480mbps USB link which makes it's 2.5Gbps transmit rate useless. I sometimes, because sometimes (after reconnecting thunderbolt cable) it properly recognized as USB 3.1 (just reconnecting cable, nothing more). I tried all 3 thunderbolt ports in MacBook - all behave in the same way.

Please see attached screenshots from system info below.


How can I make the USB hub work as proper USB 3.1 device speed? It seems like a firmware bug in monitor for me, but Dell support asked me to contact Apple in order to verify everything is fine with my MacBook (link to post at Dell support community)


Proper USB 3.1 sync:

 



USB 2.0 sync:

 









[Edited by Moderator]

MacBook Pro 14″, macOS 15.4

Posted on Apr 17, 2025 5:35 AM

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Posted on Jun 30, 2025 7:11 PM

Here are some follow-up results on the problem where the U2725QE monitor provides only USB2 speeds (at best) when connected to a Mac by Thunderbolt:


  1. To clear the problem, the monitor needs to be started (or restarted) after the Mac has begun loading the OS. 
  2. Simply cycling the power button on the back of the monitor, with a pause for 6-8 seconds, will clear the problem. Devices would have to be unmounted manually (‘Ejected’ in Apple-speak).
  3. Turning on MST (Multi-Stream Transport) restarts the monitor, just like power cycling. As some contributors here have noted, the effect is temporary and only lasts until the next restart of the computer. Again, devices would have to be unmounted manually. 
  4. To demonstrate that MST is no solution to the problem beyond restarting the monitor, note that turning MST from on to off has exactly the same effect as turning it from off to on.
  5. The advantage of clearing the problem by restarting the Mac and power cycling the monitor during the restart (as I suggested in an earlier post) is that the OS will unmount the devices and otherwise tidy up before the restart.
  6. The additional advantage from a cold start of turning on the computer first and then the monitor after the startup chime is that no additional starts or restarts are needed.
  7. The problem does not occur when connecting the monitor by HDMI or DisplayPort, with the USB connection made through the USB upstream port. But that, of course, defeats the objective of a single-cable connection.


I’m still looking to Dell for a proper solution.

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U2725QE USB hub recognized as 2.0 when connected to MacBook Pro

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