How can I resolve approved refunds not reflecting in Apple Cash balance?

I recently had two refunds approved for some items I returned to third-party merchants. However, those funds have not shown up in my Apple Cash balance. I've been told that the funds should reflect in my Apple Cash balance within 30 days, so I'm waiting to see what happens. But for now, I don't see any reason that the funds wouldn't show up if they're already in my refund history. I just want to make sure I'm not missing any steps here. How can I resolve the issue of not receiving approved refunds into my Apple Cash balance?

This is not an issue that involves Apple or iPhone that needs their participation. Green Dot Bank is a federally regulated institution. Apple can do more tell Green Dot what to do than talk to the man in the moon. 😀

Please get the ARN from the merchant. Then call Green Dot and calmly ask for a supervisor. Tell the supervisor the details, nothing more and nothing less. Please leave out the issues with previous calls etc. to support. This supervisor is your friend. Ask for their help with the refunds and give them the ARN.

Ask for the case number and supervisors name. Ask when they’ll know something. Then let me know what they said.

So you paid for an item with Apple Cash and returned it. Does the receipt have the ARN (Acquirer Reference Number), if not contact the merchant and request the number and explain you didn’t receive the refund and your bank needs to track the refund and needs the ARN.

They have multiple supervisors. Try to work it out. That’s by far the easiest and quickest way to reach a successful conclusion. 😀