Have an Apple MacBook Air M2 running Ventura 13.4. Have not been able to install one software update since I got the Mac around 18 months ago. Every time I enter my password it shakes and doesn't accept the password.
It accepts my password elsewhere, I have tried terminal with no success and have created another admin user also with no success.
Have seen multiple posts about it but am still stuck, please help :(
MacBook Air, macOS 13.4
SundanceKid386 wrote:
I used sudo softwareupdate --all --install, it downloads 13.7 but then when I try to install it prompts for a password which it doesn’t accept.
Interesting a may a minor error. Using that command would have probably downloaded the Current Version Ventura 13.7.4
Ventura 13.4. I’ve not been able to update the laptop since I purchased it. I’ve tried multiple times and always had the same problem. Laptop still works but naturally would like to be able to update it.
None the less the Computer Password is not accepted
Reset Computer Password for the Administrator Account Password
2 Methods, 1 for Apple Intel Computers and other for Apple Silicon Computers
Choose the appropriate method for this computer
Intel Computer
Shutdown the computer
Restart computer and immediately hold the two keyboard combo Command r
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose. Bluetooth Kernel may not load soon enough to execute the 2 keyboard commands
Top Tool Bar >> Utilities >> Terminal
Type resetpassword as one word and no spaces
Press Return key
Follow the prompts and remember the New Password
Apple Silicon Computer
Choose Apple menu > > Shut Down
If using a Bluetooth Keyboard with Rechargeable Battery - Cable the Keyboard to computer for this unique purpose.
Do not attempt a Restart to access this feature. The computer Must be Shutdown and pause for about 10 seconds before moving forwards
Press and hold the power button on your Mac until you see “Loading startup options.”
Click Options, then click Continue.
Top Tool Bar >> Utilities >> Terminal
Type resetpassword as one word and no spaces
Press Return key
Follow the prompts and remember the New Password
SundanceKid386 wrote:
Have an Apple MacBook Air M2 running Ventura 13.4. Have not been able to install one software update since I got the Mac around 18 months ago. Every time I enter my password it shakes and doesn't accept the password.
It accepts my password elsewhere, I have tried terminal with no success and have created another admin user also with no success.
Have seen multiple posts about it but am still stuck, please help :(
What Terminal command was used and please be specific
Ventura version 13.4 ?
That was released May 18, 2023 and you have only now discovered the computer can not be updated due to a password issue ?
This almost sounds like the computer is in a Managed Environment
Intro to mobile device management profiles
I used sudo softwareupdate --all --install, it downloads 13.7 but then when I try to install it prompts for a password which it doesn’t accept.
Ventura 13.4. I’ve not been able to update the laptop since I purchased it. I’ve tried multiple times and always had the same problem. Laptop still works but naturally would like to be able to update it.
Mac won't accept password for software update
