Backup of iPhoneXR in iTune stucks!

Backup of iPhoneXR in iTune stops saying: "iTunes could not back up the iPhone because the iPhone disconnected"!

What could be a reason?

I have a new powerful Notebook, i7, 32GB RAM, 2TB SSD, Windows 11.

iPhone XR with iOS 18.3

The same problem happens now with my older Notebook, although I made with this Notebook

successful backups in the past.

I made some suggestions from Apple site like:

1) I reinstalled iTunes (the latest version).

2) Setting the Battery to Low Power mode

3) Setting Notifications->Show Reviews to Never

4) Setting-> Background App Refresh -> Off

5) Airplane mode to ON

6) Also I replaced USB cable, changed USB port

Still the problem exists. iTunes starts to backup and after 10-15 minutes it stops.

I tried also to make backup using Apple Devices app and it's the same problem.


It looks like the problem is in iPhone. But what?


Please suggest!

Yossi






iPhone XR, iOS 18

Posted on Feb 6, 2025 10:37 AM

Reply

Similar questions

There are no replies.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Backup of iPhoneXR in iTune stucks!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.