Trade in Value not honored. Not Fair

Please understand that the Apple Support Community is a user-to-user technical forum. Contributors here are all end-users, just like you. Other than the site Moderators, Apple neither monitor nor participate here. As such, if you hope to reach Apple through these forums, you will be disappointed.

As end-users, there is nothing that anyone here can do to change the technical assessment that you have received. As you aware, you can reject the assessment and request return if your iPad.

For future reference, many users prefer to trade-in their iPad at a physical Apple Store - choosing this option as the device can be checked, the trade-in value finalised and the process completed while in-store. While Apple’s in-store trade-in values may differ from the on-line estimate, this option (a) removes any uncertainty as to the assessment, and (b) provides opportunity to challenge the assessment prior to the device leaving you.