Model A1843 Keyboard not recognized

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Level 1

11 points

Model A1843 Keyboard not recognized

From the time I bought this keyboard my M1 MacMini has not recognized it. The faint printing on the back indicates its a genuine apple keyboard.

But when I set it up it won't recognize it, any ideas on why and how I can overcome this, because currently I had to use a third party USB 2.0 keyboard to start the system in safe boot mode as this A1843 will not recognize the shift key upon startup normally or from the recovery menu like the official safe boot mode instructions illustrate.

Thank you in advance for your time and expertise

Mac mini, macOS 15.1

Posted on Feb 1, 2025 12:41 PM

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Answer 1

den.thed

Level 10

88,960 points

Feb 2, 2025 08:22 AM in response to brainstewn

Connect the Keyboard to the Mac mini using the charging cable and a USB-C to USB adapter for 1 minute.

see > If you can't connect your Magic Keyboard, Magic Mouse, or Magic Trackpad to your Mac - Apple Support

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Answer 2

lkrupp

Level 7

21,319 points

Feb 1, 2025 12:56 PM in response to brainstewn

The only suggestion I have is turn off the keyboard (assuming it’s fully charged, then System Settings->Bluetooth->Select the Keyboard->click on the info circle and Forget this device. Turn the keyboard back on and start the pairing process over.

And if that doesn’t solve the problem my next thought would be that the keyboard is defective.

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Answer 3

brainstewn Author

Level 1

11 points

Feb 2, 2025 07:25 AM in response to lkrupp

Thank you for reminding me of this solution. In my case it did not work. I have three A1843 keyboards all doing the same behavior. I'll take them into the Apple Store and see if they will be recognized by their devices.

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Model A1843 Keyboard not recognized

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