Non connecting keyboard with the M4 Mac mini. a hardware or software problem?

New M4 Mac mini worked just fine upon initial setup. One week later M4 Mac mini would not recognize the Apple Wireless or a USB connected Keyboard.

Posted on Jan 28, 2025 03:05 PM

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Posted on Jan 30, 2025 01:29 PM

  1. This is not helpful. If we are unable to log in, then we won't be able to see the system report. If we do finally manage to log in, then, of course we will see the keyboard. The instructions to "Look For: these items" doesn't specify what we are expected to see or not see.
  2. Other postings that instruct us to just purchase a new keyboard are equally unhelpful. There is obviously some bug that intermittently prevents the system from recognizing a perfectly good keyboard.
  3. For the record, my system has been updated to 15.3.
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Question marked as Top-ranking reply

Jan 30, 2025 01:29 PM in response to TheLittles

  1. This is not helpful. If we are unable to log in, then we won't be able to see the system report. If we do finally manage to log in, then, of course we will see the keyboard. The instructions to "Look For: these items" doesn't specify what we are expected to see or not see.
  2. Other postings that instruct us to just purchase a new keyboard are equally unhelpful. There is obviously some bug that intermittently prevents the system from recognizing a perfectly good keyboard.
  3. For the record, my system has been updated to 15.3.

Jan 29, 2025 09:39 PM in response to Rpatrick16

"Non connecting keyboard with the M4 Mac mini. a hardware or software problem?: New M4 Mac mini worked just fine upon initial setup. One week later M4 Mac mini would not recognize the Apple Wireless or a USB connected Keyboard."

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Verify the Connections:

See if the items are even seen: 

  1. Hold Down: the Option key
  2. Click: the Apple menu
  3. Select:: About this Mac...
  4. Click: System Report... button
  5. Select: USB (on the left of screen)
  6. Look For: these items
  7. Select: Bluetooth (on the left of screen)
  8. Look For: these items

Jan 30, 2025 03:11 AM in response to hcsitas

I did that no change. It was suggested I use the front ports on the Mini. So I direct connected the Apple keyboard to these ports. No change. However as I wrote earlier it was while I was connected to the front ports and going through repetitive reboot that I finally got my PIN code entered and the mini returned to normal. I tested the Apple KB on my M1 Mac Air and my M1 Ipad Pro during this process and it worked perfectly.

Jan 31, 2025 05:57 PM in response to hcsitas

Thank you for your continued interest in my problem..i.e. M4 Mac Mini would not recognize my keyboard when logging in.

Elsewhere in this thread I've mentioned a few times that the keyboard IS an Apple Magic 2 Keyboard. I bought it just a few months ago. It works with all my other Mac devices, Ipad Pro, MacBook Air etc.


It's NOT THE FAULT OF THE KEYBOARD.


Here's a photo of it.


Thanks


Jan 29, 2025 06:32 PM in response to hcsitas

It’s the latest offering of the Mac keyboard. As I’ve mentioned above, the M4 Mac Mini not only locked out my Apple Wireless keyboard but other USB-connected keyboards. I was dead in the water. The crazy thing is it would accept the first stroke or digit. But that was all.


The way I finally got around the issue was to repetitively reboot the computer over and over. And then attempt enter my four-digit pin just as quickly as I could. Finally, I was able to log in, and everything returned to “normal.” With one exception. I’m now afraid to turn the Mac Mini OFF.

So, is this a hardware issue or a software issue?

Jan 30, 2025 07:18 PM in response to Patrick Ward

Patrick Ward Said:

"The instructions to 'Look For: these items' doesn't specify what we are expected to see or not see."

"these items" is intended to make the bullet be taken from a generic perspective. System Report going to word it as it seen by the computer. Plugging in an external keyboard, my Mac shows Logitech Keyboard on it.


Use Terminal in Recovery Mode:

So, if you cannot log in, then there may be a way to go into recovery mode, and see what is seen through the use of a Terminal command.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Non connecting keyboard with the M4 Mac mini. a hardware or software problem?

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