My iPhone 13 ProMax updated to iOS 18.2. Now Face iD no longer works.
To reset Face ID I need to turn off Stolen Device Protection
Guess what I cannot turn off "Stolen Device Protection" because it needs face ID.
Whole thing is very inconvenient, time consuming and very frustrating.
Any help in resolving this issue would be appreciated.
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 18
If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
Thank you much appreciated. I will try the steps in the link "Face ID Not Working" link.
Thanks again for the swift response.
Youre welcome, good luck!
I have an iPhone 12 Pro Max, and I’m having the same problem.
But mine is js saying “Face ID unavailable” when I try to use it, or even when I try and reset it.
So my phone will not physically let me use Face ID, it’s like internally shut off for some reason.
Face ID not working after iOS 18.2 update on iPhone 13 Pro Max
