HomePod Siri unable to play Apple Music

Question

HomePod Siri unable to play Apple Music

Siri on my HomePod - finds the music request says" now playing" - then before it starts says "Sorry there is a problem with your Apple Music"

I have rebooted everything - seraches tell me I should update the homepod software - how?? I have unplugged and left for a while and restarted only to have the same problem??

I cannot fund any decent answers and help online - very frustrating. I am paying for the music and unable to play???

[Re-Titled by Moderator]

iPhone SE, iOS 17

Posted on Dec 30, 2024 05:34 PM

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Answer 1

Dec 30, 2024 08:04 PM in response to Mac Jim ID

No still cant view anything on HOME on my phone re the HomePod details. Tested Apple Music by using Siri on my phone - and I get a box saying bad url ?

Below is the image I get from the Home app.

I have checked wifi - and even rebooted that to make sure all is well.Everything I have is Apple and never had this problem before.- can't play there either - yet it connects to my CarPlay

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Answer 2

Dec 30, 2024 05:54 PM in response to Mac Jim ID

Thanks Mac Jim - I have tried that and it tells me that my HomePod is "configuring" - its been doing that for days now??

It also says when I ask Siri to play music, my phone says "bad url" - Maybe I'm dumb but I have no idea where to go from here!

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Answer 3

Dec 30, 2024 06:17 PM in response to Mac Jim ID

I have disconnected the homepod - then reset as per Apple support - its working but still can't connect to my Apple Music - total loss now - thats the only reason I have a homepod!

if its my Apple Music how do I fix that - anyone???

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Answer 4

Mac Jim ID

Level 9

53,396 points

Dec 30, 2024 06:48 PM in response to ArtwineEstate

Are you able to view your HomePod details in the Home up now and verified it has been updated?

In the Home app when view the HomePod settings, there is a section called Music & Podcasts. Tap on the Primary User and the Apple Account that is shown there should be the same one you have for the Apple Music subscription.

As another test, are you able to use Siri and play Apple Music on your iPhone? I assume it is your phone that has the same Apple ID showing as the Primary user in HomePod settings and the one that you are using for your Apple Music subscription.

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Answer 5

Mac Jim ID

Level 9

53,396 points

Dec 30, 2024 08:31 PM in response to ArtwineEstate

Tap the gear on the lower right and scroll down to Restart the Home Pod. Give it a good 30 minutes to restart and quit configuring.

Checking on the bad url response when trying to play Apple Music on your phone. Not sure if the 2 things are related or not. Have seen reports of "unsupported url" when trying to play Apple Music on the phone, but no clear solution yet.

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Answer 6

Mac Jim ID

Level 9

53,396 points

Dec 30, 2024 05:42 PM in response to ArtwineEstate

You go in the Home app on your phone. It will show if an update is available.

Update HomePod - Apple Support

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HomePod Siri unable to play Apple Music

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