Apple launches Apple Store app in India

The Apple Store app provides customers with the most personalized way to shop for Apple’s innovative lineup of products and services. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Unable to make in-app purchases after iOS 18.2 update

I updated my phone to iOS 18.2 and once this occurred, I was no longer able to do any in app purchases on my game apps. Before the update, I had no problem at all making in app purchases. I have already did some troubleshooting. There is nothing wrong with my cards that are added in my iPhone. It is not my bank. This is simply an issue that started occurring when iOS 18.2 was downloaded to my phone. When in my game app and if I attempt to do an in app purchase, it swirls and swirls and never goes to my payment info. There is no decline, just swirling. It freezes the app up so I have to close it out to even move beyond the swirling. I have seen many comments of people having similar experiences and seems like Apple wants to blame the customer but I have to disagree. This is an Apple iOS update issue. I really hope that Apple take these comments being made into consideration and go back to the drawing board to correct the issue. As of today, I still cannot do in app purchases because the swirling is still occurring.


[Re-Titled by Moderator]

iPhone 16 Pro Max

Posted on Dec 26, 2024 10:45 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 5, 2025 7:22 AM

We have also spent at least four hours on many phone calls, chats, and emails with Apple. That was after we did all of the things everyone has outlined here. According to Cheryl, the latest senior advisor I spoke with Friday, the engineers are aware of this and are working on it because the app companies are upset that people can’t purchase things. Of course, she was unable to give a timeline of when the engineers would have this issue resolved.

41 replies

Jan 7, 2025 10:11 AM in response to teresafrombradford

It just means the cause, and therefore fix, are not easy to diagnose. The way an issue like this may be diagnosed is to capture devices that exhibit the symptoms or issue and have engineering duplicate it.


If it can’t be duplicated, what exactly do they fix? How will the fix affect other users? If too few of owners take or send devices in for service how do they determine what’s the cause and subsequently the fix?

Unable to make in-app purchases after iOS 18.2 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.