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sharonda135 Author

Level 1

64 points

Unable to make in-app purchases after iOS 18.2 update

I updated my phone to iOS 18.2 and once this occurred, I was no longer able to do any in app purchases on my game apps. Before the update, I had no problem at all making in app purchases. I have already did some troubleshooting. There is nothing wrong with my cards that are added in my iPhone. It is not my bank. This is simply an issue that started occurring when iOS 18.2 was downloaded to my phone. When in my game app and if I attempt to do an in app purchase, it swirls and swirls and never goes to my payment info. There is no decline, just swirling. It freezes the app up so I have to close it out to even move beyond the swirling. I have seen many comments of people having similar experiences and seems like Apple wants to blame the customer but I have to disagree. This is an Apple iOS update issue. I really hope that Apple take these comments being made into consideration and go back to the drawing board to correct the issue. As of today, I still cannot do in app purchases because the swirling is still occurring.

[Re-Titled by Moderator]

iPhone 16 Pro Max

Posted on Dec 26, 2024 10:45 AM

Top-ranking reply

Tammyjo418

Level 1

44 points

Posted on Jan 5, 2025 7:22 AM

We have also spent at least four hours on many phone calls, chats, and emails with Apple. That was after we did all of the things everyone has outlined here. According to Cheryl, the latest senior advisor I spoke with Friday, the engineers are aware of this and are working on it because the app companies are upset that people can’t purchase things. Of course, she was unable to give a timeline of when the engineers would have this issue resolved.

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41 replies

Jeff Donald

Level 7

31,290 points

Dec 29, 2024 9:01 AM in response to sharonda135

These forums are not monitored by Apple. They will not be aware of your challenge unless you report it. You can contact Apple Support (link below) open a support ticket with a number or submit feedback directly to Apple using link below.

Apple Support Community is a public discussion forum for fellow Apple users to assist each other and share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment. If you would like to leave feedback for Apple please use the link below.

Product Feedback - Apple

If you’re in the US please call 1-800-MY-APPLE or outside the US, consult the support articles below.

Contact Apple for support and service - Apple Support

Jan 14, 2025 11:30 PM in response to sharonda135

This tells me that I’m not the only one that is having this problem. I thought my internet was going loco. I missed iOS 17 or other versions prior to 18.2.

Jan 6, 2025 11:07 PM in response to sharonda135

So I just did the 18.2.1 update but it’s still not working…. this is a bad joke :-(

Jan 7, 2025 6:46 AM in response to teresafrombradford

Same. I also posted my own issue on this community and Apple took it down.

Jan 10, 2025 1:55 PM in response to AdAstra2020

Well, at least it’s something, now we just wait, might not be that long

Jan 4, 2025 12:39 PM in response to sharonda135

Hello,

I have had this issue for 9 days now. I can purchase apps in the app store, but cannot make in app purchases. Apple support has been unable to fix it at this point. I have reset the Ipad twice and done a complete restore using Itunes. I have spent over 10 hours working directly with Apple support.

Two of my Ipads upgraded to 18.2 and one didn't. The one that didn't still works while the other two don't.

sharonda135 Author

Level 1

64 points

Jan 4, 2025 3:00 PM in response to Jeff Donald

Jeff-we are aware that Apple won’t read our comments. There have been numerous calls from the Apple community who have already reached out to Apple, including myself. The comments will continue to go on about this subject because we are all trying to support one another through this Apple issue.

Thanks

Jeff Donald

Level 7

31,290 points

Dec 26, 2024 11:02 AM in response to sharonda135

In App Purchases are not an Apple Pay issue. The most likely cause it’s the app developers didn’t properly configure the use of in app purchases in their software.

When you initiate an in app purchase, the cards/payment methods you’ve added to your Apple Account are used. Apple Pay uses cards in your Wallet app, not Apple Account to complete the transaction. It’s certainly possible for you to enter your card(s) in both places.

iOS updates will change various aspects that will require the developers to update their app to be compatible. These charge made to increase your safety, security and to help prevent fraud.

Product Feedback - Apple

Jeff Donald

Level 7

31,290 points

Jan 4, 2025 2:41 PM in response to Auddie9195

Product Feedback - Apple

sharonda135 Author

Level 1

64 points

Dec 26, 2024 11:43 AM in response to Jeff Donald

Yes changes occurred when the update to iOS occurred. And no, I do not use VPN nor have I installed VPN. What does VPN have to do with the issue?

sharonda135 Author

Level 1

64 points

Dec 26, 2024 1:53 PM in response to Jeff Donald

I tried deleting and reinstalling. That did not correct the issue.

726Clare

Level 1

14 points

Jan 2, 2025 6:55 AM in response to sharonda135

This is exactly what happened on my IPad when I updated also. Contacted game I use & they have not been able to help, hoping for Apple to come up with a fix for this.

Jan 2, 2025 9:56 PM in response to stephrock

Ditto

Jan 4, 2025 2:20 PM in response to sharonda135

I just got off the phone with Apple and it was useless. Tried explaining it’s been happening since the update and I still can’t purchase in game items. Fix it Apple.

sharonda135 Author

Level 1

64 points

Jan 5, 2025 7:46 AM in response to Tammyjo418

well its good to hear that someone at Apple is now saying that the engineers are aware. That gives me hope. Thanks for sharing this information.

Unable to make in-app purchases after iOS 18.2 update