Epson Scan 2 Utility Unable to launch after Nov 24 Update

After the November 2024 system update, the Epson Scan Utility fails to launch properly on macOS. When the application is opened, the scanner settings briefly appear but the window immediately disappears without any error message. Uninstalling and reinstalling the latest drivers and software, restarting the system, and verifying the scanner’s connection do not resolve the issue, even though the device is recognised by the system and the MacOs Image Capture Tool recognises the scanner and works (all be it without the additional functionality).

MacBook Pro 16″, macOS 15.2

Posted on Dec 24, 2024 7:30 AM

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Question marked as Top-ranking reply

Posted on Dec 24, 2024 7:40 AM

Resolved: It was the problem was caused by the antivirus software Sophos Home, specifically its ‘Malicious Traffic Detection’ protection. Disabling this feature prevents the scanner settings window from immediately disappearing, allowing the device to be added and configured successfully. However, please note that disabling this protection will cause Sophos to report your machine as vulnerable. You can choose to disable and enable the feature as needed or leave it off if scanning is a priority. The issue has been raised with Sophos for further investigation and resolution.

25 replies

Jan 6, 2025 9:38 AM in response to Leon_Yi

Yes, that works perfectly. Thank you!


I disabled the Apple Firewall and the Epson Scan 2 Utility connected perfectly, as it has previously. However, turning the Firewall back on again results in the Epson Scan 2 Utility trying to connect and then immediately closing.


So what adjustment do I need to do to have the Apple Firewall turned on which WILL allow Epson Scan 2 Utility to connect? Any advice would be greatly appreciated.


Many thanks again.

Jan 6, 2025 10:23 AM in response to Leon_Yi

First, there is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This documents describe what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community and Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is designed solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


Unless you're using a true VPN tunnel, such as between you and your employer's, school's or bank's servers, they provide false security from a privacy standpoint.  Read these two articles: Public VPN's are anything but private and Security Risks: The Dangers of Using Free VPNs (eccu.edu)


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Epson Scan 2 Utility Unable to launch after Nov 24 Update

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