My emails are going to the promotions folder after iOS 18.2 update

I don’t know why Apple automatically changes everything with updates. Can’t they just turn them off so people can choose to turn them on if they want them? It is a complete nightmare, especially if you have a visual impairment or some kind of disability. I have both a visual impairment and I have ADHD. The ADHD side of me just flipped with everything being changed so much. I need to ease into things gradually. I need to have very simple and non cluttered Interfaces backgrounds, et cetera. Apple used to be that which is why I’ve stuck with them. I had the very first Apple Mac, which used floppy disk only. But in the last few years, I have been so frustrated with their extremely poor Support And how they have started changing things to make them more complicated visually.

mrpetew wrote:

New email is dreadful have missed so many important emails now have to check all those icons ,

Or you could just turn off Categories and go back to the old list viewl

please change it everyone I know who has updated hates it what a waste of time

I don't. But again, if you don't like Categories, go back to the list view. You can do that yourself. Tap on the three dots in the upper right corner. Select List View. Have one less thing in your life to be angry about.

Garoksiz wrote:

Totally agree - cannot even begin to fathom how Apple thought this might be helpful.

Quite possibly because lots of people requested something like. Possibly because email apps that use such a layout are popular. But, if you don't like it, you don't have to use it.

scoutfinchlondon wrote:

Updates are fine and needed. but why do they automatically have all these things turned on

So that people know that the changes are there.

Apple is actually moving away from helping people with disabilities by these updates.

That is a matter of opinion. Mine is different.

You can let Apple know your thoughts here:

Product Feedback - Apple

Mac Jim ID wrote:

Many people don't like updates and you see complaints after every one of them. You also see complaints when there are no updates or features added, so I guess either way complaints are expected.

Truer words never spoken...

Promotions is just Apple playing catchup with Gmail, which has had it for a couple of years. Except in gmail you can’t turn it off, and Google inserts paid ads in it that you can’t delete without reading them.

pjpq wrote:

Wouldn’t know where to start. First comment I’ve posted on here and because it seemed related to my issue I replied. Apologies from the newbie. Been on to Apple three times about this now and basically they’re in the dark. Had responses ranging from “That’s how it’s supposed to operate” to “wait for the next update” and “delete all your mail accounts and reinstall.” Well that last one definitely isn’t happening. Thank you for your response!

No worries. But, definitely start a new thread!

Jsstewar wrote:

I’m my case the email do not show in my Yahoo but they show in Unread. Once I view them they disappear. Is there any way to go back to the pre email views without losing the rest of the update.

No, you cannot go back but you can fix the problem. But, as it is a Yahoo account, you need to solve it with Yahoo.

Are you using the Yahoo app, or the Apple Mail app? And I’m not sure what you mean by showing in unread.

gsparra wrote:

I’m having the same email inbox issues and I’ve turned off categories and it’s still continuing. Very frustrating until they find a fix.

“they” (whoever you think “they” is) are never going to find a fix, because “they” don’t know what is the problem with “your” iPhone. You are the “they” in this situation. If you can’t solve it with the troubleshooting help in this thread you can contact Apple support using the “Support” link at the top or bottom of this page or visit an Apple store.

Yes, go into each email and change to list. 18 accounts later and my email icon shows the correct number of unread emails.

Would be better if Apple updates didn’t automatically change what we are used to. Just give us the option and instructions. We are adults, we can make our own educated choices.

all the Apple yes people talking about how wonderful this update is on this email category topic should shut their traps and let the adults talk.

hoppyipad wrote:

Yes, go into each email and change to list. 18 accounts later and my email icon shows the correct number of unread emails.

Would be better if Apple updates didn’t automatically change what we are used to. Just give us the option and instructions. We are adults, we can make our own educated choices.

all the Apple yes people talking about how wonderful this update is on this email category topic should shut their traps and let the adults talk.

Well, considering that nobody reads release notes, if Apple didn’t default to the new features in apps then no one would know about them.

Tap the List View button once and your problem is solved. It really is not that difficult. If you simply do not want to tap that button to return to List View and think it makes more sense to use another email client instead of changing to the previous List View, then you have plenty to choose from. Search "email" in the App Store and make your choice.

Stairstepmom wrote:

Literally hate this new update!

Let me suggest reading the update notes and the manual. After you learn how to use the new features you might change your mind.

What’s new in iOS 18 - Apple Support

scoutfinchlondon wrote:

No. You are not getting it. Updates are fine and needed. but why do they automatically have all these things turned on so that you get a major shock especially if you’ve got something like ADHD or a visual impairment or you suddenly cannot work for weeks because you can’t work with the new system. A lot of these things you can turn off, so why don’t they just leave them off? And let people add them if and when they choose to add them. Apple is actually moving away from helping people with disabilities by these updates.

The very easy solution is to read the update notifications that come with each release, like this one→What’s new in iOS 18 - Apple Support This is linked from the update page in Settings, so you can read it before you update and make a decision. And if you are worried about what is coming next, just turn off automatic updates.

Yes. I see what you are saying.

I have multiple email addresses.

you have to do it for every different inbox.

i was doing it for all mailboxes and it didn’t work. Once I turned off categories for each separate inbox it worked for all my personal account, Gmail account and iCloud inbox

hope this help.

I was frustrated also!!!

Turn off categories

1. Go to the Mail app  on your iPhone.
2. In an inbox, tap  at the top of the screen on each different inbox , then choose List View.