My Face ID stopped working a few days ago, I tried resetting however I cannot get past the first screen. Mg camera works but it’s like it’s not recognising my face is there.
i have the most up to date software, clean camera and tried resetting my phone.
how do i get Face ID to recognise my face is there?
iPhone 12 Pro Max, iOS 18
If Face ID isn't working for you, there is most likely something wrong with your TrueDepth camera. First, look at these two articles for help. If that doesn't fix the issue, then make an appointment at the Genius Bar to have your camera issue diagnosed.
If an alert says Face ID has an issue on your iPhone or iPad Pro - Apple Support
If Face ID isn't working on your iPhone or iPad Pro - Apple Support (AZ)
Make an appointment at the Genius Bar to have it diagnosed.
Genius Bar Reservation and Apple Support Options - Apple
Face ID stopped working
