JulieC54 Author

Level 1

4 points

FACE ID

My face Id has stopped recognising my face, just out of the blue today. Why does it do that, has something happened to my phone (My face is the same). My phone is up to date with the latest IOS. Do I just have to reset my face ID again or is there a glitch to correct somewhere? I have a 13MaxPro

iPhone 13 Pro Max, iOS 15

Posted on Jul 21, 2022 9:16 AM

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2 replies

Level 10

685,131 points

Jul 21, 2022 6:14 PM in response to JulieC54

See if anything here helps

Face ID on your iPhone or iPad Pro. *

Face ID - If an alert says has been disabled on your iPhone or iPad Pro. *

If Face ID isn't working on your iPhone or iPad Pro *

Face ID not working. -

Face ID not working' problems on iPhone. -

Face ID Not Working. -

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Level 4

1,998 points

Jul 21, 2022 9:21 AM in response to JulieC54

Hello JulieC54,

Have you restarted your iPhone since you noticed this happening? I'd try that first.

If not, it's likely just a glitch, as you mentioned. You can delete your existing FaceID or create an Alternative (a second one).

The instructions in this Support Article will help resolve your issue:

-> Set up Face ID on iPhone - Apple Support

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