Why does my Image Playground app show downloading support?

It’s been about 6 hours that when I open image playground app or genmoji I only can see page that say downloading support for image playground or genmoji . What should I do ?



[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Dec 12, 2024 01:32 AM

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Question marked as Top-ranking reply

Posted on Dec 16, 2024 01:16 PM

Fixed it. My settings/General/Languages & Region was (correctly) set to Australia.

I changed it to US, then back to Australia again, and it immediately worked.

62 replies

Dec 14, 2024 06:49 AM in response to Tamerg76

Hi Tamerg76,


I recommend connecting your device to a stable Wi-Fi network and plugging it in to charge.


If the issue persists, it might help to delete and reinstall the app. This method often resolves similar problems.


Additionally, it seems that Apple is rolling out the update in batches, which could explain the message you’re seeing.


I truly hope this helps resolve the matter for you!

Dec 15, 2024 03:00 PM in response to kiyarash_1

i had the same issue when I changed the language and region to my original country location (Australia) after official public release of 18.2 because I no longer needed my language set to USA anymore. So I fixed it by still leaving my language set to my country but kept the region set to USA and straight away it came back. Hopefully this helps you.

Dec 15, 2024 06:20 PM in response to Nemysysx

I fixed mine. Was in the same boat. Did everything that is online to fix it and nothing worked, until...


This may be annoying, but thankfully it is not complicated. Just takes time to redownload.


1) Go to your iCloud settings in Settings app.

2) Go to the back up settings and back up your iPhone to iCloud.

3) Then completely erase iPhone.

4) Restore your phone from the iCloud backup.


My Apple Intelligence works like a charm now!



Mar 11, 2025 03:36 AM in response to kiyarash_1

hello Naved07 mmm sounds a bit tricky? Question, did you Touch a button on a Computer or Digital phone if so if image playground is downloading Sometimg and you are Concerned about it May I suggest you just delete the image playground app Or Obviously Someone behind the scenes might be telling you to Support whatever it is Just delete the app or Turn your Computer off, Good luck

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Why does my Image Playground app show downloading support?

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