Why does my Image Playground app show downloading support?

It’s been about 6 hours that when I open image playground app or genmoji I only can see page that say downloading support for image playground or genmoji . What should I do ?



[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Dec 12, 2024 1:32 AM

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Posted on Dec 15, 2024 3:00 PM

i had the same issue when I changed the language and region to my original country location (Australia) after official public release of 18.2 because I no longer needed my language set to USA anymore. So I fixed it by still leaving my language set to my country but kept the region set to USA and straight away it came back. Hopefully this helps you.

62 replies

Dec 14, 2024 10:34 AM in response to Hawkbiz

This could be one reason, as I came across it on the net: “Apple Server Traffic: Sometimes, Apple’s servers may experience heavy traffic, especially after an app update or if many users are trying to download it at the same time.”


You must wait for the service to resume and push the update to your device.


This can sometimes solve the issue “Restart Your Device: A restart can resolve minor software glitches.”

Mar 11, 2025 3:36 AM in response to kiyarash_1

hello Naved07 mmm sounds a bit tricky? Question, did you Touch a button on a Computer or Digital phone if so if image playground is downloading Sometimg and you are Concerned about it May I suggest you just delete the image playground app Or Obviously Someone behind the scenes might be telling you to Support whatever it is Just delete the app or Turn your Computer off, Good luck

Dec 14, 2024 6:40 PM in response to kiyarash_1

Mine has been doing the same since I updated my phone.. I deleted the app 3 times and it’s either just forcing close by itself or showing this image.. at first it wasn’t even creating anything at all just kept saying “unable”… sooo frustrating, there’s really no difference between the 16 and the 14 since none of the features want to work 🙃🙃🙃🙃

Dec 15, 2024 1:35 PM in response to kiyarash_1

Why my iPhone stuck on this for last 6 days


Downloading support for Image Playground...


Once downloaded, this iPhone will be able to use Image Playground.


I restarted my iPhone many times

yes, my iPhone is connected to fast and stable wifi (1.5 gbs)

yes, I connected my iPhone to power

also I uninstalled playground app and reinstalled many times


non of these steps solve issue


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Why does my Image Playground app show downloading support?

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