Why does my Image Playground app show downloading support?

It’s been about 6 hours that when I open image playground app or genmoji I only can see page that say downloading support for image playground or genmoji . What should I do ?



[Re-Titled by Moderator]

iPhone 16 Pro Max, iOS 18

Posted on Dec 12, 2024 01:32 AM

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Posted on Dec 16, 2024 01:16 PM

Fixed it. My settings/General/Languages & Region was (correctly) set to Australia.

I changed it to US, then back to Australia again, and it immediately worked.

62 replies

Mar 24, 2025 02:24 PM in response to kiyarash_1

@em1016 led me to a solution.


I’m in the UK - I went to Settings > General > Language & Region and changed the Region (not the language) to United States.


I then opened Playground and it worked.


I then reset the region BACK to United Kingdom and it still worked.


This seems like a bug to me - I wonder if the AI tools are going into an update mode whenever there is an update made to the US model, but it’s doing that worldwide even when the update for your region isn’t there yet, or something isn’t tying up outside the US. It would be interesting if anyone having issues is in the US.


Resetting your phone is not a solution for this problem, it’s just masking a problem that will reappear the next time an updated model shows up.


[Edited by Moderator]

Apr 5, 2025 02:45 PM in response to Sinanöztürk

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Dec 14, 2024 10:34 AM in response to Hawkbiz

This could be one reason, as I came across it on the net: “Apple Server Traffic: Sometimes, Apple’s servers may experience heavy traffic, especially after an app update or if many users are trying to download it at the same time.”


You must wait for the service to resume and push the update to your device.


This can sometimes solve the issue “Restart Your Device: A restart can resolve minor software glitches.”

Dec 14, 2024 06:40 PM in response to kiyarash_1

Mine has been doing the same since I updated my phone.. I deleted the app 3 times and it’s either just forcing close by itself or showing this image.. at first it wasn’t even creating anything at all just kept saying “unable”… sooo frustrating, there’s really no difference between the 16 and the 14 since none of the features want to work 🙃🙃🙃🙃

Dec 15, 2024 01:35 PM in response to kiyarash_1

Why my iPhone stuck on this for last 6 days


Downloading support for Image Playground...


Once downloaded, this iPhone will be able to use Image Playground.


I restarted my iPhone many times

yes, my iPhone is connected to fast and stable wifi (1.5 gbs)

yes, I connected my iPhone to power

also I uninstalled playground app and reinstalled many times


non of these steps solve issue


Dec 16, 2024 12:07 PM in response to Msyc2000

Try these steps

1) Go to settings > General > Transfer Reset iPhone

2) Click “Get Started” to temporary iCloud backup your iPhone for 21 days

3) Connect iPhone to iTunes on PC or MAC

4) Restore IOS 18.2 via iTunes, it will erase everything on your iPhone and reinstall the IoS 18.2

5) Once iPhone restart, setup it as a new phone.

6) Restore your iPhone from the temporary iCloud backup.


Good Luck


Apple Intelligence and Playground apps are works for me now

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Why does my Image Playground app show downloading support?

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