Why does my Image Playground app show downloading support?

i had the same issue when I changed the language and region to my original country location (Australia) after official public release of 18.2 because I no longer needed my language set to USA anymore. So I fixed it by still leaving my language set to my country but kept the region set to USA and straight away it came back. Hopefully this helps you.

Changing the region in settings to United States and back fixed it for me. I had image playground for weeks and yesterday it started giving me the downloading message. Obviously it wasn’t actually downloading since changing the region instantly made it work.

@em1016 led me to a solution.

I’m in the UK - I went to Settings > General > Language & Region and changed the Region (not the language) to United States.

I then opened Playground and it worked.

I then reset the region BACK to United Kingdom and it still worked.

This seems like a bug to me - I wonder if the AI tools are going into an update mode whenever there is an update made to the US model, but it’s doing that worldwide even when the update for your region isn’t there yet, or something isn’t tying up outside the US. It would be interesting if anyone having issues is in the US.

Resetting your phone is not a solution for this problem, it’s just masking a problem that will reappear the next time an updated model shows up.

[Edited by Moderator]

I had a similar issue with my device, but I resolved it by keeping my iPhone plugged into the charger and connected to a stable Wi-Fi network. The update took some time, but once it was completed, I was able to use Image Playground without any problems.

I fixed mine. Was in the same boat. Did everything that is online to fix it and nothing worked, until...

This may be annoying, but thankfully it is not complicated. Just takes time to redownload.

1) Go to your iCloud settings in Settings app.

2) Go to the back up settings and back up your iPhone to iCloud.

3) Then completely erase iPhone.

4) Restore your phone from the iCloud backup.

My Apple Intelligence works like a charm now!

My iPhone 16 Max Pro iOS 18.3.2 had the same issue with the Image Playground stuck downloading support. I shut down the iPhone and let it sit for about 1 minute. Turned it back on and booted the Playground program up and it downloaded support in just a couple seconds. Works great. I hope this helps.

There is a lot of rubbish around here.

the home app needed updating following the latest iOS update18.2.4.

home app updated and the image playground worked straight away.

no need to reset iPhone or change language!!! I wonder why apple support doesn’t mention this!

Fixed it. My settings/General/Languages & Region was (correctly) set to Australia.

I changed it to US, then back to Australia again, and it immediately worked.

I find the way to fix it , all you need to do is plug your iPhone /mac to a power sources and be connect to a stable wifi

Hi Guys I found out what the Problem was, If you have a app that you can’t download or it’s stuck, Reset Your Phone My Gemojoi image Playground app was stuck So I reseted my Phone 16 There you go FIXED works Now

Hi Hawkbiz,

If the issue continues, I recommend deleting the app and reinstalling it. This can often resolve many problems. Let me know if that helps!

After attempting the solutions suggested online, I connected my WiFi and iPhone to a direct wall outlet and charged it for approximately 20 minutes. This resolved the issue.

Hi Tamerg76,

I recommend connecting your device to a stable Wi-Fi network and plugging it in to charge.

If the issue persists, it might help to delete and reinstall the app. This method often resolves similar problems.

Additionally, it seems that Apple is rolling out the update in batches, which could explain the message you’re seeing.

I truly hope this helps resolve the matter for you!

Hi Martin Do What I did Reset your Phone I did and the Gemojoii image playground app Worked try it Good Luck

Try these steps

1) Go to settings > General > Transfer Reset iPhone

2) Click “Get Started” to temporary iCloud backup your iPhone for 21 days

3) Connect iPhone to iTunes on PC or MAC

4) Restore IOS 18.2 via iTunes, it will erase everything on your iPhone and reinstall the IoS 18.2

5) Once iPhone restart, setup it as a new phone.

6) Restore your iPhone from the temporary iCloud backup.

Good Luck

Apple Intelligence and Playground apps are works for me now