apple devices app on Windows 10 doesn't work.

I have the same issue wen I click on Apple devices I plug in my phone and trust it it is stuck on the trust icon and won’t show the side bar for me to put music on to my phone through windows, it worked on my iPhone 13 but it won’t work on my iPhone 16, I’ve seen that you can’t have iTunes on your computer as well as Apple devices as it trying to decide which one to connect to, so I’ve deleted iTunes as there no longer being used but still can’t connect, I’ve had this issue since Nov, any help would be appreciated guys

thankyou

Tracy x

I had a similar issue where the "Trust" function within "Apple Devices" would not allow my iPad to fully connect; it "saw" it, but the sync functions, etc were not available. Disabling security software had no effect, neither did updating everything, neither did multiple restarts. After chatting with Apple Support, deleting some prefs files in an Apple folder did the trick. Here's the instructions I received and followed;

"We'll try these steps next:

1 Disconnect the iPad from the computer.

2 Quit all Apple software (Apple Music, Apple Devices, Apple TV, and/or iTunes).

3 Press the Windows key and R on the keyboard.

4 In the Run window, enter %ProgramData% and press enter or click "OK".

5 Double-click the Apple folder.

6 Right-click the Lockdown folder and choose "Send to > Compressed (zipped) folder."

7 Double-click the Lockdown folder. Inside the Lockdown folder, delete all files.

8 Connect the iPad and open Apple Devices, then try again"

The above worked for me!

That sounds like some kind of hack!! Disabling safety on windows so that it can install and run with out fail! Right!!!!!

I had the same problem on Windows 11. I think I got it to work when I deleted 2 of the three windows pc objects with the same name. Go into your i-device "settings", then "Apple account" and scroll down to see if you have multiple Windows objects with the same name. The windows object should be the same name of the computer you installed the "Apple Devices App". Let me know if this helps.

This is what worked for me. I had to turn off all of the windows firewalls and anti-virus programs. Plugged in my iphone and opened the apple devices app and it finally recognized that I had my iphone plugged into my hp laptop. Make sure to turn all the Windows antivirus and firewalls back on when you're done updating your iphone. I suffered very long without updating my playlists/music and this was a great discovery for me. I almost switched to an android cell phone.

Use iTunes to manage your devices instead, the apple devices app is very buggy.

Update. I found out what specific program needs to be disabled to have the Apple Devices app recognize my iPhone. It is the "Private Network Microsoft Defender Firewall." Just disable that and now the Apple Devices app should recognize that your iPhone is connected to your Windows computer. (This worked for me.)

Updates must’ve been made, because I don’t have to disable my firewall or antivirus for the Apple Devices app to work anymore.