Refund for AppleCare+ Agreement Legit or a Scam?

I received an email, appears to be legitimately from the noreply@email.apple claiming that I am owed hundreds of dollars for an overcharge of AppleCare+ from several years ago from an iPhone8. I clicked the link for Apple Support and an Austin, TX number dialed me back. They collected the serial # and Agreement # (which was provided in the email.....I have no records, nor could I find of a phone this old, so couldnt verify this was in fact my old phones serial #). The only info they requested was my billing address. They then sent me a link to add my banking info. With all the fraud issues out there and becoming more and more realistic, I am trying to validate this is real. Has anyone else received this AppleCare+ Refund and safely received the refund?

[Edited by Moderator]

iPhone 12 Pro Max, iOS 17

Posted on Nov 11, 2024 12:18 PM

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Brittanyvern08 Author

Level 1

14 points

Posted on Nov 11, 2024 12:56 PM

yes on Apple Care. update: I called into Apple Support and spoke to an AppleCare specialist and confirmed this is legitimate. They said because the amount was over $100, they are sending money into recipients banking account instead of credit card. She explained that Apple had issues with their system a few years back and AppleCare was being charged well after phones were Traded in. All the Case info was there on my Apple account when I logged in, so appeared to be legitimate. She re sent the link, requesting bank account info, so I felt better about providing more info. However, I was still concerned, so Instead of providing any banking info she offered to provide me an Apple gift card, which I accepted since Christmas is right around the corner. $220 gift card received on my Apple account. so this is legit if anyone else receives an email, but proceed with caution anytime providing personal and financial info.

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26 replies

Nov 11, 2024 12:22 PM in response to Brittanyvern08

It sounds like a scam to me.

Nov 18, 2024 10:05 AM in response to Brittanyvern08

I received an unknown credit on my Amex for $339.89, referencing apple.com - amex didn't know what it was, apple couldn't tell me what it was. Today i got an email from Apple saying it was from AppleCare on a Series 6 watch (quite a number of years ago) - however, they didn't explain WHY they were returning it. So I guess they kept charging me for AppleCare for several years - shame on me for not noticing.

All that to say it's legit for me - however no emails asking for banking info, just a random credit showing up on my card prior to the email explaining it.

Dec 17, 2024 11:46 AM in response to MiMo7875

Exactly what I’m going through. After finally getting a response from the engineers and finance i was told it refunded and the bank accepted. An account i haven’t had in 3 years which also went through a merger so it’s no longer the same bank. But before i found that out. I had to beg Apple to confirm the last 4 of the card and the refused to tell me. They stated i should know and gave me trace number. After telling them. I’m writing a complaint someone finally confirmed. Now I’m fighting with the bank of where it is. $500 in the air and no help.

Jeff Donald

Level 8

44,256 points

Nov 11, 2024 12:30 PM in response to Brittanyvern08

Apple does occasionally refund Apple Care.

Did you have an iPhone 8 and did you put Apple Care on the iPhone? Did you trade it or sell it or what happened to the iPhone?

Nov 14, 2024 7:15 AM in response to pinkoos

Legit. Call Apple Support if you want further confirmation.

pinkoos

Level 1

34 points

Nov 14, 2024 8:14 AM in response to pinkoos

Update - just got the e-Gift Card email, so didn't have to wait the 'up to 30 days' after all

Nov 11, 2024 1:20 PM in response to Brittanyvern08

Thanks for reporting back!

Nov 12, 2024 5:18 PM in response to Brittanyvern08

I just received the same email regarding an Apple Watch I turned in a couple of years ago. My amount was significantly less, but everything seems to check out.

Nov 14, 2024 7:12 AM in response to pinkoos

I’ve been checking my bank account and nothing suspicious so far. I did notice that the refund is now pending in my account.

Nov 15, 2024 7:03 AM in response to OolonColluphid

Ok so if it’s a phishing scam- then why is the support call/refund showing up when I go to getsupport.apple.com?

Nov 15, 2024 7:12 AM in response to PowerMacBandit

Good point, I didn’t think about that!

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Refund for AppleCare+ Agreement Legit or a Scam?