Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 08:11 AM

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Question marked as Top-ranking reply

Posted on Nov 5, 2024 11:27 PM

Me too! I restarted my iPhone but they did not come back.

302 replies

Nov 29, 2024 02:12 PM in response to dandlsmom

dandlsmom wrote:

Me too. I've tried some of the solutions here, but they are just gone. they were supposed to be backed up in the cloud but they are gone from there too. Unbeliveable. so poorly handled by apple

Notes store on your iPhone are backed up to iCloud, but notes synced are not in the backup up file. Not sure if you have updated to iOS 18.1.1, but users have reported that it kick started the sync process and they showed up again on their iPhone after updating.


Are you missing the iCloud notes or the ones stored on your iPhone? It will either say iCloud or On My iPhone on the folder that stores the notes. The notes that are synced in iCloud are viewable here and those are the ones that should be syncing back to your phone.

View notes and locked notes on iCloud.com - Apple Support


Previously users were able to kickstart the syncing by shutting off Notes in the iCloud setting, then restarting and turning it back on, but it sounds like you may have already tried that.

Nov 8, 2024 07:43 AM in response to sifumanny

sifumanny wrote:

Exact same problem here. Nothing is helping to fix the issue. Come on Apple. Do something.

"Nothing is helping" doesn't confirm what steps you have tried. The steps that have worked for the users here are:

  • Go to Settings > [name on top] > iCloud
  • Turn off the switch for Notes. If it is already off, just turn it on and your are done.
  • When asked if you want to delete the notes from your device, confirm that action, they still remain in iCloud.
  • Restart your phone
  • Turn on the switch for Notes in the same location.
  • Wait for the notes to download and you are done.


You can make sure you have notes saved in iCloud by signing into icloud.com. Only those notes will be downloaded to your phone.

Nov 8, 2024 11:19 AM in response to Carpathia14

I had the same issue. Try:

  1. Connect your iPhone to your computer/laptop using your charger.
  2. Log into iCloud.com on a computer and go to your Notes.
  3. On your iPhone, go to Settings > iCloud > Notes, and make sure "Sync this iPhone" is on. (If you'd like, turn it off and then back off)
  4. Delete your Notes app.
  5. Redownload it from the App Store.
  6. Go to your Notes and reconnect it to iCloud when the automated message pops up.
  7. Then, stay on the Notes app until ALL of them come back. Do not exit the app as it will start over each time.


Please let me know if you have any troubles.

Nov 8, 2024 11:22 AM in response to waitinthefire

I had the same issue. Try:

  1. Connect your iPhone to your computer/laptop using your charger.
  2. Log into iCloud.com on a computer and go to your Notes.
  3. On your iPhone, go to Settings > iCloud > Notes, and make sure "Sync this iPhone" is on. (If you'd like, turn it off and then back off)
  4. Delete your Notes app.
  5. Redownload it from the App Store.
  6. Go to your Notes and reconnect it to iCloud when the automated message pops up.
  7. Then, stay on the Notes app until ALL of them come back. Do not exit the app as it will start over each time.


Please let me know if you have any troubles.

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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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