Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

I got a notification from settings saying to accept the new iCloud terms and conditions if i wanted to keep using iCloud on my phone (iPhone 12 pro max) I accepted and everything was normal but then I opened my notes app and all of my notes were GONE. I logged into my iCloud account and saw my most recents were there but I still don’t understand why all of my notes are completely deleted from my phone. They’re very important to me and I need them in my phone. Is there any way I can get them back? How could this happen?


[Re-Titled By Moderator]

iPhone 6s Plus

Posted on Nov 5, 2024 08:11 AM

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Posted on Nov 5, 2024 11:27 PM

Me too! I restarted my iPhone but they did not come back.

302 replies

Nov 7, 2024 12:25 PM in response to waitinthefire

The same happened to me. I tried the following but ran into trouble, anyone run into similar and figured it out?


1 turned phone on and off


2 Can't toggle the apps using iCloud to "Sync this phone" as its the only option (no iCloud option)


3 could not delete the notes app and reinstall because it says "it will delete everything" and I don't want to take a chance.


Help! I have almost 350 notes and I put way too much faith in the iCloud system.

Dec 9, 2024 10:33 AM in response to waitinthefire

I had originally posted about my notes disappearing after update, a rep tried all avenues w/ me over the phone, eventually had me restore my phone to a backup. That worked. But then, about a week later, my iPhone was wanting me to enter password for an email address, it wouldn't let me not' do it/skip it. Screen kept flashing to different things and taking me to enter my password. After I did enter the email password on google that iPhone was making me do, then, once again, my notes were all removed/messed up. There is something' ( I'm not sure what) related to how email addresss are tied' to notes. However, I don't really understand the connection or why' notes are linked to some email address. I'm guessing I'll have to restore my phone again, however, the issue is that I might not have the option to restore it to a date from before the new update, which will my notes gone forever. Horrible update in my opinion. I say this because I rely heavily on notes I have.

Dec 30, 2024 01:57 PM in response to Lorna Thomas

I updated my phone last night. I lost notes for October, November, and December. I tried all steps suggested. My iCloud was on for notes and stays on, but for some reason I cannot retrieve the notes. This happened with my iPhone 7 I lost almost all of my notes back then and I thought they would make sure this would not happen again in 2024. There is no way a phone update should wipe out all your notes from your phone.

Dec 15, 2024 07:10 AM in response to the1usingthisiphone

the1usingthisiphone wrote:

did Your notes reappear yet? This just happened to me, I’ve tried everything but calling them, which I feel may be a waste of time. I lost everything in those notes.

Do you see the notes when viewing them in iCloud?

View notes and locked notes on iCloud.com - Apple Support


If so, the can be resynced to your phone using the steps from the posts here.

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Notes from my iPhone disappeared post accepting new iCloud Terms and Condition.

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