Metadata on video files missing when downloaded to Windows 10 PC via iCloud.

This has been functioning 100% for years until THE DAY I updated my iPhone 15 Pro Max to iOS18. Video files taken BEFORE the update still download complete with metadata. So the problem must be iOS18 has changed the file format itself???

I have 2 other devices updated to iOS18 and they exhibit the same problem. So it's not iPhone 15 related.

Metadata is present and correct on PHOTOS downloaded to the PC no problem.

NOTE: The metadata is still present on the file info on the PHONE!

I have contacted Apple about this, but got nowhere. My only hope is someone had the same problem and fixed it with ease and thought nothing of it.

CLUES:

1) if I change the camera format from my usual Most Compatible to High Efficiency, the metadata does download with the video.

2) if I convert the downloaded MOV file to MP4, the metadata re-appears.

The downside to this is, when I download my holiday videos, there's no way of putting them in sequence as the Date Aquired or Taken fields are blank.

Anyone put me out of my misery?

Michael

iPhone 15 Pro Max

Posted on Nov 2, 2024 6:55 AM

Similar questions

36 replies

mlhifi Author

Level 1

22 points

Apr 8, 2025 2:50 AM in response to Nsackley

Nsackley

There’s a new tag in the metadata on Apple videos and, yes, Microsoft needs to recognise it for this to go back the way it was before iOS18. I can’t see Apple removing it. On a Mac it will still work fine of course.

If you look back through this thread, you’ll find a workaround to get metadata back. I’ve used it and it does work on multiple files very fast!

Nsackley

Level 1

14 points

Apr 8, 2025 3:59 AM in response to mlhifi

Thanks for the reply. I spent far too long trying to figure out the exiftool yesterday without joy. I have found that using VLC as a batch converter is incredibly fast, but creation dates on the converted (new) files need to be edited individually which takes so much time. (I'm still struggling to see why Microsoft need to address a change made by Apple.)

Having to use a mac for work, I can safely say that I'll not be buying one anytime soon I've loved all my iPhones, but would gladly use the mac as a door wedge! I guess it's lucky this issue has arisen at the time I'm considering changing device. I may be looking at alternatives now rather than newer iphone models. Apple did tell me it's not possible to roll back to ios17, but I may try and install an old back up at the weekend. Nothing to lose...

mlhifi Author

Level 1

22 points

Dec 16, 2024 2:02 AM in response to mlhifi

UPDATE:

Although metadata reappeared when converting to mp4, since iOS updated to iOS18.1, metadata does come back EXCEPT the date taken. THAT was there before this minor update...

Jan 1, 2025 7:37 AM in response to mlhifi

Shahram

Jan 1, 2025 7:40 AM in response to mlhifi

Shahram

mlhifi Author

Level 1

22 points

Jan 30, 2025 2:58 AM in response to Bidou013

I don't either, I've been playing around with Matti's solution but just keep getting an error! If I find an easy way to do this, I'll let you know.

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Metadata on video files missing when downloaded to Windows 10 PC via iCloud.