Some photos/videos not syncing to iPhone

I have always chosen to sync photo files from a Mac to an iPhone. But sometimes I notice certain files don’t sync over. I am having that issue right now where I have selected in Finder to sync a folder I created specifically to host photos and videos I want to sync to my iPhone. But I notice some aren’t syncing and I don’t get any kind of error about it. They are a few .MOV files recorded on an iPhone 12 Pro Max, exported onto a Mac mini using the Photos app, and put in that folder to be synced by Finder. I could see this being an issue if they were filed recorded with a 3rd party app. But these were recorded with the iPhone’s built-in Camera app and left as-is. And the videos in question are very small files. Anyone have any ideas? I have already de-selected the folder from Finder, clicked to Sync to completely remove them from my iPhone and went through the process of syncing again only to be in the same position.

Posted on Sep 6, 2023 12:08 PM

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Posted on Mar 18, 2024 05:50 PM

I also have the same issue. Sonoma 14.4 will not sync videos from my albums to my iPhone 15 pro or iPhone 13. This is even after checking off the box to include videos. I need Apple to help.

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6 replies

Jan 10, 2024 09:56 PM in response to djluis2k7

Is it an older device you are trying to sync movies to, taken with a new device?


For example, my old iPad Pro 9,7" 2016 failed to sync (from Photos library via the Finder's iPad Photos tab view via USB) 4K HEVC (4K AVC OK, it did sync but did not correctly display HDR/HLG). At one point movies without audio (timelapses etc) failed to but that was fixed at macOS 12.3.1 and iOS 15.4.1. On the other hand the current iPad Air has no trouble with syncing and displaying those movies.

Sep 7, 2023 09:43 AM in response to djluis2k7

Hey there djluis2k7,


Thanks for reaching out!


Are you using iCloud when attempting to sync the files as well, or are you manually syncing from the Mac? If using iCloud, we recommend following along with the steps to help correct syncing issues here: If your iCloud Photos aren't syncing to your device - Apple Support


You can also try to turn off Finder syncing and enable again to help refresh things on your Mac: Sync your photos using the Finder - Apple Support


Take care!



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Some photos/videos not syncing to iPhone

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