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otakustay Author

Level 1

55 points

New USB-C Magic Keyboard and Trackpad are not working correctly

I received the brand new Magic Keyboard with TouchID and Magic Trackpad today, both with USB-C port, after connecting them to my Mac Air M3, it seems they both failed to work as a magic device, problems includes:

Once connected via USB-C cable, they are not auto connected via bluetooth, I have to find them in bluetooth panel and connect manually
The TouchID and FN keys don't work at all, it seems to be a simple third-party keyboard, without any Apple specific features
All gestures, including 2 finger slide, 3 finger exposure and show desktop, don't work with Magic Trackpad, it seems to be a simple mice but not a touch pad
Changing the movement speed of trackpad in System Preference does not affect the speed of Magic Trackpad

I'm wondering if this is a hardware issue or I need some software configuration.

MacBook Air 15″, macOS 15.0

Posted on Oct 30, 2024 12:27 AM

Top-ranking reply

dwharrison

Level 1

97 points

Posted on Oct 31, 2024 9:36 AM

I have this problem too. It's a work machine, so I can't upgrade past 14.7.1 until our company's security software is marked as compliant.

Hopefully someone finds a solution to this - otherwise I will have no choice but to return these items.

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31 replies

Nov 15, 2024 8:20 AM in response to otakustay

Did you have to do anything other than update the OS for the fix to work? My personal device is on 15.1, but the Touch ID on my Magic Keyboard w/USB-C still isn't working.

New USB-C Magic Keyboard and Trackpad are not working correctly