Apple Intelligence stuck on "Preparing" status for more than 10 hours

I did make an update to iOS 18.1 last night, downloaded Apple Intelligence successfully but it still stuck on "Preparing" status for like 10 hrs. Is there anyone know how to fix and make it work? Im desparate....

[Edited by Moderator]

iPad Pro

Posted on Oct 28, 2024 8:08 PM

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Posted on Oct 30, 2024 8:56 PM

It was still stuck on my Mac for more than 24 hours, and I contacted Apple Support this morning. I was told that nothing was wrong and that "it needs to understand your daily routine and usual activities, it needs a little bit of time to have the data documented in order for the responses/features to be relevant to your daily activities so it should be ready by tomorrow most likely".

124 replies

Nov 9, 2024 7:44 AM in response to Smilin-Brian

On my M3 Macbook I have been waiting for it to fully download since day 1 of the availability. I have been on WiFi the whole time. I’ve switched from 5ghz network to 2.4ghz and back. I have switched languages, rebooted and switched back. I have switched with rebooting. Region is correct. Languages is correct. My internet connection is 300-400Mbps. I get at least 200Mbps on WiFi.


4.43GB and holding.


Maybe I should try ethernet.

Nov 9, 2024 10:13 AM in response to davepatt

After being stuck for nearly two weeks, I went ahead and did the following which worked:


1. Backed up to Time Machine

2. Used Disk Utility to erase the drive

3. Used Recover Utility to reinstall macOS (Sonoma)

4. Updated to the latest macOS Sequoia 15.1.

5. Verified Apple Intelligence was installed and working.

6. Used Migration Assistant to transfer my info from Time Machine.

Nov 16, 2024 6:33 AM in response to minhhuy_

My M3 Max MacBook Pro has been stuck on Preparing... for weeks. Trying the solutions here hasn't worked for me yet, but I did notice that while choosing voices, some of them will download for me, like Premium Zoe, but none of the Siri voices will start downloading. They are all stuck at Zero KB, even though I am connected to a very fast WiFi network. I have a feeling that whatever is keeping the voices from downloading is holding up "Apple Intelligence."

Nov 20, 2024 1:42 PM in response to minhhuy_

Same thing here. We bought a new M3 MacBook Air expressly for the Apple Intelligence features, but the install is still stuck on "Preparing" over more than a week. I had hoped the Sequoia 15.1.1. update would address this, but it has not, and that is extremely annoying. None of the fixes mentioned in this thread have worked. Let's get this fixed, Apple, and soon!


By the way. it installed in a flash on my older M1 MacBook Pro. Go figure.

Dec 6, 2024 10:52 AM in response to minhhuy_

AI still stuck on PREPARING for my new iMac after 4 weeks. Tried all the fixes mentioned here and everywhere. When trying to set the language to ENGLISH (United States) Receive an error message that says: Settings Error Extension process Siri (43502) exited. After spending an overpriced amount for theNEW iMac, I did not expect to have ANY issue. Suggestions???

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Apple Intelligence stuck on "Preparing" status for more than 10 hours

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