Apple Music crashing after iMac Sequoia OS 15 update

Music crashes when I try to drag particular, but not all, songs into another playlist since the Sequoia update.

This exact situation is affecting me as well. Music crashes every time I drag a track to another position. I hope an Apple solution can move this narrative forward, sooner than later.

Not exact same problem but it is after downloading Sequoia in Music, but I had over 1000 songs disappear again from the library after the update. Also, I preordered an album and got notice it had dropped and was available, but not showing in my library, and tried to download it and said it was being updated. I have not been billed for it, but will not let me access it without buying it again.

I use Apple Music heavily weekly to prepare a Hospital radio show since upgrading to Sequoia the software crashes repeatedly whenever I try to make any changes to a Playlist. This is really tiresome !

iMac 5K 27 inch 2019 3.7 GHz 6-Core Intel Core i5 64 GB 2667 MHz DDR4 memory. Mouse is Razer Deathadder Elite and hardwired to iMac. Apple keyboard also hardwired. I upgraded to Sequoia 15.1 everything ran fine for a few days. Everything still runs fine except the Music app it does not respond to right click on mouse, I get no dropdown. It does not respond to key commands i.e. command i, I get the error bleep. I can play music, but only one song at a time from the playlist. I can select all from keyboard in playlist, but can go no further. These commands on the keyboard and the right click on the mouse work fine in every other aspect on my iMac except in the Music app.

Tried dropdown at top right of playlist see image below.

I have restarted both my iMac several times as well as the Music app several times. I checked that the Music app recognized this iMac.

Is your music on an external drive?

There seems to be a problem with indexing a particular drive. This is noted by

• spotlightknowledged - High CPU Use - Responsible for indexing files on your drives
• media-indexer - High CPU Use - Specifically for indexing media files like Music.
• suggestd - High CPU Use - Processes the info gained from the indexed files

I would start by eliminating the Hub and all external devices to see if it resolves the problems, then start adding drives directly connected to the Mac. This is one source of a Kernel Panic problems and why it says it may be Hardware related. See if it makes a difference when you add the Hub to the mix. Many times the Hub has been identified as the source of the problem. I assume your Hub is self powered, as there may not be enough power provided by USB. If you are able to identify an external device causing the problem, then steps may be taken to resolve it.

I would also experiment with Rebuilding the Spotlight Index and excluding some of the drives to see if there is a particular drive that is not allowing Spotlight to successfully index the files. It will take some time to let Spotlight finish the index.

Rebuild the Spotlight index on your Mac - Apple Support

As for software, you look pretty good. The one thing that stands out related to the indexing of the files is the Adobe Content Synchronizer Finder Extension. Not sure if you are actively using Adobe Acrobat or if it was installed for another reason. The one kernel panic started on 9/18 when Adobe Acrobat was installed for the second time. I have no specific information about a compatibility problem with Sequoia so I can't call out that specific app, but if you want to test with Adobe installed start by using the uninstaller, then make sure these files/folder have also been removed:

• Applications/Utilities/Adobe Sync
• /Library/LaunchDaemons/com.adobe.ARMDC.Communicator.plist
• /Library/LaunchDaemons/com.adobe.ARMDC.SMJobBlessHelper.plist
• /Library/LaunchDaemons/com.adobe.acc.installer.v2.plist
• /Library/LaunchAgents/com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist
• /Library/LaunchAgents/com.adobe.AdobeCreativeCloud.plist
• /Library/LaunchAgents/com.adobe.ccxprocess.plist

All those files are running on startup to support Adobe. You can find these files by going to Finder > Go > Go to Folder, then enter the first part of the location like /Library/LaunchDaemons or /Library/LaunchAgents, and you will see those files there.

My music is also on an external My Passport 4T drive which is connected to ACASIS 7 Ports 36W USB 3.0 Data Hub with individual On/Off switches and a power adapter. When playing music I only have the one port which contains the drive that holds my music (MP3s) active. There’s 355.71GB of music files within that drive, I don’t imagine there’s a limit(?)

I’ve swapped ports on the hub with another same make drive and though it does not contain MP3 music files ( they’re MP4 movie files) nor is it linked to the Music app the files within show a dropdown menu when I right click on them and the files respond to the commands. I’ve removed the drive from the hub and connected directly to my iMac in a different port and still the same result.

Edontso13 wrote:

This exact situation is affecting me as well. Music crashes every time I drag a track to another position. I hope an Apple solution can move this narrative forward, sooner than later.

I can confirm that for me on Sequoia, that I can move tracks across many different playlists, so it would not be a system wide bug that affects every user. There may be a third party app that is interfering with the normal operation of the OS and is installed to launch on startup. These could be a syncing service such as OneDrive or DropBox that is corrupting the music file when it is trying to sync or CleanMyMac which is known to crash apps. For more details on what is installed on your computer that could be causing the problem, post the free EtreCheck report. It contains no personal information, but will show system processes launching on startup and give more details about crash reports that may identify the problem.

How to use the Add Text Feature When Post… - Apple Community

I’ve upgraded to Sequoia 15.1.1 from 15.1 and the problem I’ve previously outlined remains the same even after connecting the external drive from my hub to directly into the port on the back of my iMac.

This particular community is focused on Music app crashing specifically when dragging and dropping music into another playlist after upgrading to Sequoia 15. I won’t even attempt the drag and drop just to see if my Music app would crash. I’m not a glutton for punishment. I do believe when Apple answers the problems between Music and Sequoia it will function at 100%.

I have an additional issue after upgrading to 15.1 then 15.1.1 and I was wondering if the people in this community had it as well. Spotlight Search and File Search are now nonfunctional. I’ve tested this a few times with different file names or folder names and get the same results.

I just used EtreCheck and got this report - as a major problem. Can anyone tell me what this means?

   Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

prettybird wrote:

I just used EtreCheck and got this report - as a major problem. Can anyone tell me what this means?

   Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Kernel Panics are either caused by a third party Kernel Extension that needs removed or could also be a sign of Hardware failure. The rest of the report will provide more details on what Kernel Extensions are installed and what the Kernel Panic is.