Apple Music crashing after iMac Sequoia OS 15 update

Hi All,

I installed the Sequoia OS 15 update on my M3 iMac, and now Apple Music crashes after about 15 minutes of use, when I try to drag a song into another playlist. Is this a known bug, and if so, when is the new update coming out to fix it?

Thanks,

Steven

iMac 24″, macOS 15.0

Posted on Sep 29, 2024 08:35 AM

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Question marked as Top-ranking reply

Posted on Oct 3, 2024 11:37 AM

Music crashes when I try to drag particular, but not all, songs into another playlist since the Sequoia update.

42 replies

Feb 4, 2025 01:24 AM in response to zalzebub

I can confirm that the bug is still present in 15.3 and remains quite reproducible; Music will crash when I attempt to drag a song with "Unknown Album" property into another playlist. Such media will be probably be present in the Music tree under "Unknown Artist".


An effective workaround is to select all songs in the playlist and assign an Album name (likely related to the playlist name :)). Songs may then be dragged to another playlist and the media file will be moved to a newly created directory in the tree.


I found no anomalies in exported playlists, file names and media file metadata (Unix stat(1) command).


Apple seems to be enamoured with AI these days (I turned it off). Perhaps their AI may help them to do elementary QA in regression testing and debugging. Then again, perhaps it may not ...


Music: 15.2.56

OS: 15.3

Darwin Kernel Version 24.3.0: Thu Jan 2 20:24:06 PST 2025; root:xnu-11215.81.4~3/RELEASE_ARM64_T8103 arm64

Mar 9, 2025 09:05 PM in response to Kas2025

For the users who have experienced this it was due to the song not having an Album associated with it. Is that the case for you? If it is, then it would appear to be a bug, but until it is resolved, you can add anything in the album field to prevent the crash. I haven't had a crash in Music on Sequoia, but all of my songs to have an album listed for each song.

Mar 9, 2025 02:17 PM in response to seymour-apple

I'm having the same issue as the guys who mentioned the music app on Mac keeps crashing when moving songs to another playlist. Mine crashes even when I try to rearrange the song prder in a playlist. It literally crashes every time since I've upgraded the OS X to the latest one. My crash report is below, can someone please advise what this report shows and what I should do to rectify this issue, the report below is like another language to me, don't underdstand any of it, maybe someone on here can make sense of it and reply back to me? Thanks guys!



Nov 24, 2024 12:09 PM in response to BrewsterMcCloud

I’ve upgraded to Sequoia 15.1.1 from 15.1 and the problem I’ve previously outlined remains the same even after connecting the external drive from my hub to directly into the port on the back of my iMac.


This particular community is focused on Music app crashing specifically when dragging and dropping music into another playlist after upgrading to Sequoia 15. I won’t even attempt the drag and drop just to see if my Music app would crash. I’m not a glutton for punishment. I do believe when Apple answers the problems between Music and Sequoia it will function at 100%.


I have an additional issue after upgrading to 15.1 then 15.1.1 and I was wondering if the people in this community had it as well. Spotlight Search and File Search are now nonfunctional. I’ve tested this a few times with different file names or folder names and get the same results.

Oct 14, 2024 01:19 PM in response to prettybird

prettybird wrote:

I just used EtreCheck and got this report - as a major problem. Can anyone tell me what this means?


   Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.

Kernel Panics are either caused by a third party Kernel Extension that needs removed or could also be a sign of Hardware failure. The rest of the report will provide more details on what Kernel Extensions are installed and what the Kernel Panic is.

Oct 14, 2024 01:38 PM in response to Mac Jim ID

This started right after the Sequoia update. I don't use one drive, drop box, or clean my Mac. I will download the software and run it. Prettybird, I had kernel panics on my lemon iMac 2020 for years, and they could never reproduce at the store. I finally sent engineers reports on the problems and they replace my lemon. After 3 years of daily problems.

Oct 26, 2024 09:05 AM in response to Mac Jim ID

Hi Mac Jim,

Thank you for all of the information. Most of my music is on an external seagate 5 tb drive, that is powered by wall outlet as well as the usb hub it is plugged into. USB hub is plugged into a self powered hub that is connected to my M3. This is the 2nd hub. I have a 2 TB stick drive installed in it.


"USB C Hub for iMac 24 inch 2021/2023, Minisopuru iMac USB Hub Support M.2 NVMe SSD, iMac Accessories for iMac M1/M3, iMac USB Adapter with USB C 10Gbps, USB A 3.2, SD/TF, M.2 SSD."


This 2 TB drive disconnects sometimes when asleep. I run diagnostics on that and the 5 TB when there is an issue. I didn't have any Apple Music problems until the update though. I spent 3 hours with a senior Apple tech man, and he said this is a known issue, and they are working on an update fix.




Nov 24, 2024 01:42 PM in response to StevenArtist

I updated to 15.1.1 and it appears that my Apple Music problems on my iMac are gone. Yay! Unfortunately, I keep getting the error that I have too many programs open, and I must close things down. I told the Apple Senior Advisor, when he replaced my lemon iMac 2020 after three years with this computer, that 8 Gb of ram wasn't going to do it with me being and Adobe AI and Photoshop user, but he said it would be fine. If I could upgrade the memory, it would, but I'm stuck. Also, after every time I am forced to restart, my finder window previews settings default back to the icons. As long as I am belly aching, I hate the apple Magic Keyboard. I replaced it with a $20 gaming keyboard with large keys, and it works much better with my art programs. Also the Magic Mouse jumps all over the screen sometimes when I accidentally move my finger a millimeter sideways. I have a wired staples mouse to fix that problem. Now I can get some work done! And finally do my Christmas playlists in Apple Music.

Nov 24, 2024 01:59 PM in response to StevenArtist

I use Affinity Photo, Design and Publisher, but these programs are not running at the time I attempt to use the Music app and I also have 64GB of Ram. Upgrading to 15.1.1 has not fixed my issue with my Music app. Hopefully, Apple will come up with a fix for me before Christmas or I'll have to use alternative methods to play my Christmas playlists. : (

Feb 1, 2025 05:32 PM in response to seymour-apple

I almost exclusively use recordings that I have made. And I experienced the same thing you do. Some songs, crash music, and some songs don’t. Some songs can’t be found. There was one upgrade when this problem disappeared, and I could move all the songs and the songs I hadn’t been able to find were suddenly there again. I have no idea if it’s an indexing problem – that’s way above my pay grade!

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Apple Music crashing after iMac Sequoia OS 15 update

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